Jason Harris
Garner,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Auto Zone
05.2003 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
TSM
Auto Zone
05.2009 - 05.2010
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded targets by building, directing, and motivating high-performing sales team.
Education
High School Diploma -
Northern High School
Durham, NC06.1996
Skills
- Staff Management
- Goals and Performance
- Knowledge of Candidates
- Marketing and Advertising
- Business Leadership
- Employee Motivation
- Policy Development and Enforcement
- Verbal and Written Communication
- Customer Service
- Performance Monitoring and Evaluation
- Team Leadership
- Budget Development
- Sales Professional
- Improve Performance
- Strategize Business Plans
- Staff Training
- Customer Response
- Culture Development
- Business Growth Initiatives
- Policies and Procedures
- Loss Prevention Procedures
- P&L Administration
- Time Management
- Mentoring
- Leadership
- Work Planning and Prioritization
- Staff Supervision
- Inventory Management
- Recruiting and Hiring
- Outstanding Communication Skills
- Leading Staff Meetings
- Leadership Development
- Maximizing Profitability
- Customer Relations
Certification
ASE Certified Renewal 12/ 2022 (5years)*
Parts Expert 2017
President's Club 2020 (Store#2432)*
Extra Milers / Shrinkbusters
Timeline
TSM
Auto Zone
05.2009 - 05.2010
Store Manager
Auto Zone
05.2003 - Current
High School Diploma -
Northern High School
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