Eric Liu
New York,USA
Summary
Service-focused professional with a strong background in hospitality and customer service. Skilled in beverage preparation and sanitation, enhancing guest experiences. Experienced in training staff and optimizing operations for efficient service delivery. Passionate about wine sales and fostering customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wine Bar Associate
Restoration Hardware
New York, USA
08.2023 - Current
- Provide direct service and first-class hospitality to all guests
- Fulfill guest drink orders and deliver them to their table
- Delivered food from kitchen to guest tables during peak service periods to ensure timely dining experience.
- Restocked products, glassware, china, and syrups; cleaned and sanitized the bar area, including equipment; rang in associate meals; maintained beverage storage; and polished glassware.
Shift Lead/Barista
Joe & the Juice
New York, USA
02.2022 - 08.2023
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Oversaw smooth operations, including setting up, stocking, and breaking down workstations.
- Trained staff in a wide range of hot and cold drinks and detailed off-menu preparations popular with customers
Sales Associate
H&M
Grand Rapids, USA
01.2020 - 10.2021
- Delivered consistent service, fostering loyalty and expanding customer base.
- Built attractive displays and merchandised products.
- Processed payments efficiently, ensuring smooth customer flow during peak hours.
Line Chef
Jimmy Johns
Grand Rapids, USA
03.2019 - 06.2021
- Prepared food items according to recipe cards and production procedures, ensuring adherence to hygiene practices.
- Maintained food hygiene standards and adhered to health and safety regulations, contributing to a safe dining environment.
- Monitored and replenished buffet counters, enhancing guest experience during main service period.
Skills
- Wine service techniques
- Wine pairing knowledge
- Wine presentation
- Wine tasting events
- Wine inventory management
- Wine sales
- Point of sale system
- Beverage preparation
- Beverage garnish preparation
- Serving
- Food safety
- Safe food handling
- Sanitation procedures
- Employee training
- Opening procedures
- Greeting customers
- Customer service
Certification
- Food Handler Certification
- Driver's License
Timeline
Wine Bar Associate
Restoration Hardware
08.2023 - Current
Shift Lead/Barista
Joe & the Juice
02.2022 - 08.2023
Sales Associate
H&M
01.2020 - 10.2021
Line Chef
Jimmy Johns
03.2019 - 06.2021