Eric Mariscal
Santa Paula,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Account Executive
Spectrum
Newbury Park, CA
02.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
Volunteer
Ventura County Fire Department
02.2019 - Current
- Enhanced operations by completing wide variety of tasks, freeing up valuable time for full-time employees.
- Maintained clean, neat and operational facilities to serve all program needs.
- Provided information about available program resources and applicable services.
Retail Store Manager
AT&T Inc.
08.2013 - 02.2024
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Determined solutions for clients promptly and professionally.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by up to 200%.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Recorded and organized test data for report generation and analysis using key performance indicators.
Infantry Mortarman
United States Marine Corps
Port Hueneme, CA
02.2010 - 02.2014
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Trained teams on emergency situation preparedness and readiness in tactical planning, equipment maintenance and weapon use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
Assistant Store Manager
Vitamin World Inc.
08.2010 - 08.2013
- Assisted Manager in interview process of prospective employees and provided feedback.
- Trained new-hires on sales and procedures to better service customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Pushed revenue to new levels with more in yearly sales.
Skills
- Relationship building
- Team collaboration
- Client relations strength
- Written and verbal communication
- Customer service
- Bilingual
- Staff Management
- KPI Understanding
- KPI Performance
- HR Support
- Team Leadership
- Account Management
Timeline
Account Executive
Spectrum
02.2024 - Current
Volunteer
Ventura County Fire Department
02.2019 - Current
Retail Store Manager
AT&T Inc.
08.2013 - 02.2024
Assistant Store Manager
Vitamin World Inc.
08.2010 - 08.2013
Infantry Mortarman
United States Marine Corps
02.2010 - 02.2014