Eric Marticorena

• Risk and Credit Loss Prevention (RCLP) team is responsible for monitoring accounts from a credit perspective in an effort to protect or mitigate the firm against risk
• This team is comprised of experts in reviewing high risk deposits and client activity for Schwab Bank
• Responsible for closing accounts with credit issues, fraud, or excessive deposit and S1 check returns

ACHIEVEMENTS

• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Played a key role in identifying and mitigating fraudulent transactions, resulting in cost savings of over $5 million for the firm.
• Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
• Evaluated customer data to identify and prevent fraudulent activities.
• Reduced fraud losses by implementing effective fraud prevention strategies such as account monitoring.

• A Loan Processor at Movement Mortgage works closely with the underwriter, borrower and sales team to efficiently bring together all the pieces to help families settle into their new homes faster

• Worked a Support Technician role in a call center environment supporting Verizon Wireless customers utilizing various methods of assistance including remote access

• Setup the cases of new clients to the firm to begin their credit repair process
• Directly handle cases of existing clients to ensure the ongoing profess of their credit repair
• Providential credit score coaching and advice to progress their credit score improvement

• Resolved customer questions, complaints, and requests
• Provided pricing and delivery information, and processed orders
• Recorded and verified names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list
• Entered all data into computer
• Troubleshoot problems through to resolution, escalating to area manager only as necessary
• Educated and/or sell the client's product or service to the customer

• Under direct supervision, I was responsible for the interviewing and phlebotomy of whole blood donors (including therapeutic bleeds)
• This position was responsible for maintaining blood donor records in accordance with policies and procedures as outlined in the SOPs (Standard Operating Procedures)
• Using a clear speaking voice in order to communicate effectively with previous existing donors
• Able to read and comprehend written procedures and instructions
• Basic working knowledge of all Windows operating systems
• Excellent customer service skills
• Able to maintain donor, patient and employee confidentiality
• Physical ability to lift, bend or reach
• Data entry and paperwork management