ERIC MARTINEZ
West Palm Beach,FL
Summary
Dynamic restaurant manager with over 10 years of experience in hospitality management, specializing in exceptional customer service in wine and spirits. Proven track record of enhancing guest experiences through innovative service strategies and staff training. Adept at optimizing operations to drive profitability while maintaining high standards of quality and compliance. Passionate about fostering a welcoming atmosphere that encourages repeat business and customer loyalty.
Overview
17
17
years of professional experience
Work History
Bartender
Longhorn Steakhouse
01.2019 - Current
- Organized set up for new restaurant and bar
- Set bar standards used for new hires
- Adhered to Darden principles regarding health and safety
- Employee of the quarter 2020
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Frenchman's Reserve
01.2018 - 01.2019
- Managed and reorganized the new bar for optimal efficiency
- Coordinated with clubhouse manager to reduce beverage cost
- Implemented pour policies to ensure no over pours
- Modified the Jonus computer system to make sure the drinks were charged properly
- Conferred on drink menu for new bar
- Functioned in both Banquet and A la Carte services
Server
Portobello's Cucina Italiana
01.2014 - 01.2018
- Monitored high volume seasonal restaurant with many repeat guests
- Received 2 customer's review on Yelp.com and Tripadvisor.com
- Addressed all guest needs and issues to provide customer's satisfaction
- Moderated food and beverage service that followed company's policies and procedures
- Built strong relationships with new guests
Dining Room Manager
Quail Ridge Country Club
01.2016 - 01.2017
- Managed a staff of 10 servers, 2 bartenders, 4 bussers, 2 food runners and 2 hosts
- Filed complains and conducted bar inventory every month
- Coordinated banquet set up and break down and executive office set up and breakdown
- Input data into the POS systems
- Reported closing summary reports from staff
- Ensured accounting department received signed checks from members
Server
Chesterfield Palm Beach
01.2014 - 01.2014
- Monitored high volume seasonal restaurant with many repeat guests
- Received 2 customer's review on Yelp.com and Tripadvisor.com
- Addressed all guest needs and issues to provide customer's satisfaction
- Moderated food and beverage service that followed company's policies and procedures
- Built strong relationships with new guests
Server/Bartender
Jupiter Beach Resort
01.2009 - 01.2013
- Served both breakfast and dinner service
- Promoted to dinner shifts and to bartender
Education
High School Diploma - Business Administration And Management
Carson Newman High Schoil
West Palm Beach, FL06.1998
Skills
- Customer Service
- Communication Skills
- Payroll Data
- Inventory Management
- Employee Training
- Employee Scheduling
- Jonus & Micros Software
- Microsoft Word & Outlook
Timeline
Bartender
Longhorn Steakhouse
01.2019 - Current
Bartender
Frenchman's Reserve
01.2018 - 01.2019
Dining Room Manager
Quail Ridge Country Club
01.2016 - 01.2017
Server
Portobello's Cucina Italiana
01.2014 - 01.2018
Server
Chesterfield Palm Beach
01.2014 - 01.2014
Server/Bartender
Jupiter Beach Resort
01.2009 - 01.2013
High School Diploma - Business Administration And Management
Carson Newman High Schoil
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