Summary
Overview
Work History
Education
Skills
Timeline
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Eric McGaha

Hilton Head Island,SC

Summary

Hardworking and motivated professional with many years of experience and record of success in the hospitality industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

6
6
years of professional experience

Work History

OPC Mananger

Spinnaker Resorts
Hillton Head Island, SC
02.2024 - 07.2024
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Liquour and Wine Sales

Athens Distributing
Chatanooga , TN
01.2019 - 09.2023
  • Analyzed sales data to identify trends, potential customers, and areas of improvement.
  • Maintained accurate records of all orders placed by customers or distributors.
  • Identified new channels of distribution such as online stores, restaurants, bars.
  • Conducted market research and identified opportunities for growth in the wine industry.
  • Resolved customer complaints related to purchase or delivery of wines in a timely manner.
  • Developed and managed a portfolio of wine products for domestic and international markets.
  • Coached, developed and motivated team to achieve revenue goals.
  • Conducted market research and reported on competitors.

Spirits Craft Beer and Wine Sales

Lipman Distributing
Knoxville , TN
01.2018 - 12.2018
  • Monitored stock levels and replenished merchandise as needed.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Mentored newly hired staff in upselling techniques to improve sales.

Education

Bachelor of Arts - Marketing

Carson Newman
Jefferson City, TN
12-2000

Skills

  • WSET LEVEL 2 WINE CERTIFICATION 2020

Timeline

OPC Mananger

Spinnaker Resorts
02.2024 - 07.2024

Liquour and Wine Sales

Athens Distributing
01.2019 - 09.2023

Spirits Craft Beer and Wine Sales

Lipman Distributing
01.2018 - 12.2018

Bachelor of Arts - Marketing

Carson Newman

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Eric McGaha