Open To Work
Eric McGee
Oak Park,IL
Summary
Dynamic professional with extensive experience at Neustar, Inc., specializing in technical troubleshooting and customer service. Proven ability to enhance application performance through user feedback analysis and collaboration across teams. Recognized for effective escalation management and delivering high-quality support, resulting in improved service delivery processes.
Overview
34
34
years of professional experience
Work History
Procurement Buyer
Enesco LLC
Itasca, USA
01.2003 - Current
- Coordinated purchase orders and tracked inventory levels efficiently.
Application Support Analyst
Neustar, Inc
Chicago, USA
01.1996 - 01.2003
- Provided technical support for applications and systems at Neustar, Inc.
- Collaborated with cross-functional teams to resolve application issues.
- Analyzed user feedback to enhance application performance and usability.
Support Analyst
Siemens Business Communications
Rolling Meadows, USA
01.1992 - 01.1996
- Delivered technical support for communication systems and software solutions.
- Resolved technical issues efficiently for clients through effective troubleshooting.
- Collaborated with cross-functional teams to improve service delivery processes.
Education
Associates of Science Degree - Business Management
Triton College
River Grove, Illinois01.1987
Skills
- Customer service and support
- Technical troubleshooting
- Second-level support
- Escalation management
- Training and development
- Account management
- Quality assurance
- Call center operations
- Automatic call distribution systems
- Remote diagnostics expertise
References
Available upon request
Professional Development Certifications
- ROLM 9200 CBX Administration System
- ROLM Phone Mail Administration & Networking
- UNIX I & II
- Global Knowledge, Outstanding Customer Service
Professional Skills
Provided direct, customer service support to users of NPAC/SMS system, Performed external testing with Service Provider for their application system certification, Responsible for the troubleshooting of T1-PRI, POTS, and Point to Point circuits, Responsible for the dispatch of PBX vendor or Telco Carrier to customer site, Provided second level support for external customers (Telco Carriers) during business and after hours (on call) for LNP migrations, Escalation point of contact for support team, Responsible for a 35 retail chain major account (Hallmark), Assisted with training team members for a new PeopleSoft application software release, Responsible for the setup of new customer accounts along with new consumer Club memberships, Performed extensive Q&A internal testing of Neustar's application system, Performed external testing with Service Provider for their application system certification, Managed calls within a Call Center environment using ACD (Automatic Call Distribution), Utilized various resource application tools to interface with customers’ remote systems, Performed software change requests and remote diagnostics on PBX and Voicemail Systems
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
$67000/yr - $82000/yrTimeline
Procurement Buyer
Enesco LLC
01.2003 - Current
Application Support Analyst
Neustar, Inc
01.1996 - 01.2003
Support Analyst
Siemens Business Communications
01.1992 - 01.1996
Associates of Science Degree - Business Management
Triton College