Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric McGusty

Owings Mills,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Hardworking employee enthusiastic about learning the automotive repair and general sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salesman

Maryland Auto Mall
Nottingham, MD
10.2022 - 01.2023
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Used customer insights to develop innovative sales strategies to increase sales.

Photographer

Hertz Car Sales
Baltimore, MD
08.2022 - 10.2022
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.

Delivery Driver

RTA Logistics
Dundalk, MD
08.2021 - 03.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Fostered positive working relationships with regular customers.

Shift Leader

Five Guys
Baltimore, MD
09.2020 - 12.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

Crew Member

Five Guys
Owings Mills, MD
02.2018 - 09.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Server

Rock And Toss Crab House
Owings Mills, MD
07.2019 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Sales Associate

Walmart
Owings Mills, MD
11.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Sales Representative

Power Marketing Promotions
Baltimore, MD
08.2017 - 09.2017
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Host

Applebee's Grill + Bar
Towson, MD
05.2017 - 08.2017
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Courtesy Clerk

The Fresh Market
Towson, Maryland
11.2015 - 06.2016
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.

Education

High School Diploma -

Carver Center For Arts And Technology
Towson, MD
06.2016

Skills

  • Valid Driver's License
  • Sales expertise
  • Attention to Detail
  • Communication and Interpersonal Skills
  • Clean Driving Record
  • Efficiency and Time Management
  • Cash Handling
  • Document Management
  • Sales and marketing strategies
  • Customer Relations
  • Problem solving strength
  • Strategic planning
  • Inspecting vehicles
  • Installing Equipment

Certification

  • Licensed Car Sales Professional

Timeline

Salesman

Maryland Auto Mall
10.2022 - 01.2023

Photographer

Hertz Car Sales
08.2022 - 10.2022

Delivery Driver

RTA Logistics
08.2021 - 03.2022

Shift Leader

Five Guys
09.2020 - 12.2021

Server

Rock And Toss Crab House
07.2019 - 03.2020

Sales Associate

Walmart
11.2018 - 01.2019

Crew Member

Five Guys
02.2018 - 09.2020

Sales Representative

Power Marketing Promotions
08.2017 - 09.2017

Host

Applebee's Grill + Bar
05.2017 - 08.2017

Courtesy Clerk

The Fresh Market
11.2015 - 06.2016

High School Diploma -

Carver Center For Arts And Technology

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Eric McGusty