Eric Melban

I was responsible for maintaining military customer relations, taking customers orders, ensuring orders met GSA contract regulations, adding new product requests to the GSA contract pipeline to endure it met fair and reasonable pricing and was compliant with the US trade agreement act. Over saw branch inventory and was responsible to remove any in stock items that fell of of the GSA contract.

• Developed strong customer relationships through effective communication and product knowledge.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Implemented inventory management practices that improved stock accuracy and reduced shortages.

I was responsible for translating strategy into operational plans and executing those plans in order to effectively manage multiple Global Operations Service Centers successfully. (5 Managers/ 8 Offices / appx: 60FTE across the US and Mexico)

• Mentored junior managers, fostering professional growth and enhancing team performance.
• Directed resource allocation efforts to maximize productivity and ensure timely project completion.
• Provided strong leadership to enhance team productivity and morale.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Evaluated hiring, firing, and promotions requests.
• Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
• Led cross-functional teams to optimize supply chain operations and enhance service delivery.

I was responsible and accountable for all customer service operational objectives and integrated of customer service, compliance, and sales strategies to position Grainger as the customer’s first choice. Also responsible for the selection, retention, coaching and development of high performing Export customer service coordinators and any other supportive roles per geographic location.

• Developed and implemented export strategies to enhance international market presence.
• Managed logistics coordination for timely delivery of goods across multiple countries.
• Oversaw compliance with international trade regulations, minimizing risk of non-compliance issues.
• Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
• Collaborated with cross-functional teams to ensure seamless coordination of export activities.
• Insured cargo against loss, damage or pilferage.
• Trained and mentored junior staff on export procedures and documentation requirements.

I was responsible to achieve optimum workload balance across the export office. Directly involved in work flow and work processes. Provided direction to the export customer service team with respect to decisions that are needed to meet and exceed customer demand. Communicated with the Export Customer Service Manager relating to service, quality, and compliance matters. Provides immediate assistance with respect to team facilitation, communication, and training.

• Led team to enhance customer satisfaction through effective issue resolution and service improvement initiatives.
• Managed daily operations, ensuring adherence to quality standards and prompt response to customer inquiries.

I was responsible to become the customer’s first choice for products and services they need to keep their workplace safe, efficient, and functioning by providing an exceptional experience.

• Provided product knowledge and support to enhance customer satisfaction and retention.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.