Pedro Cura

-Utilize inclusive behaviors and use superior multi tasking/prioritization to serve as subject matter expert for branch team members as needed -Use advanced skills and knowledge to maximize sales opportunities, take ownership and lead by example with all showroom sales promotions and product specials, and routinely exceed customer expectations -Oversee and perform various branch critical processes and responsibilities as assigned. These processes include a variety or all of the following: safety, branch merchandising, inventory management, instant message/email response, standard work, document retention, supply purchasing, cash drawer/deposit, weekly/monthly will call purge, cancelled orders, inventory count oversight and discrepancies, stop sales, returns completion, market intelligence, specialized processes, daily open order monitoring, date sensitive inventory audits, and trailer audits. Onsite locations may have additional customized processes which may be assigned. -Ownership of the entire customer experience. This includes appropriate product selection, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed. -Enthusiasm towards Grainger, the branch, our team members, our customers, and the work we perform each and every day -Understand, agree, and commit to the safety guidelines and behaviors set forth through our organization and comply with all process standards including wearing personal protective equipment when required -Learn and easily navigate through various computer systems and applications for customer facing and warehouse activities -Agility to shift focus seamlessly from assisting customers to various other branch tasks including performing warehouse and showroom related tasks safely -Consistently performs actions consistent with branch sales focus to capitalize on sales opportunities and encourage customer loyalty -Perform work in accordance with appropriate behaviors, established guidelines, work instructions, and contract compliance guidelines (Military on-site locations) where appropriate -Picking, preparing, and staging will call orders/shipping product -Prepare customer backorders and put away other stock received -Assist with merchandising and perform showroom replenishment -Perform inventory counts