Eric Merth
Phoenix,AZ
Summary
Driven professional with extensive experience in residential and commercial carpet and tile cleaning, and a proven track record in customer relationship management and project management. At Interior Logic Group Property Services, excelled in complaint resolution and scheduling, ensuring customer satisfaction and operational efficiency. Skilled in product knowledge and CRM, consistently delivering exceptional service and results.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Self-employed
Phoenix, AZ
05.2021 - Current
- Professional residential and commercial carpet and tile cleaning and repair
- Perform specialty treatments on stains.
- Inspect cleaning sites to provide cost estimates to customers.
- Clean home carpets, tile, grout, area rugs, mattresses, and upholstery.
- Provide exceptional service for each customer to achieve complete satisfaction.
- Manage purchasing, sales, marketing and customer account operations efficiently.
Account Manager
Interior Logic Group Property Services
Phoenix, AZ
02.2018 - 05.2021
- Managed the senior living and single family home division for flooring installs
- Job duties included pre-inspections, installation supervision, customer relations, quality control, and scheduling, and measuring/estimating.
Customer Service Rep/Sales Estimator Trainer
Interior Logic Group Property Services
Phoenix, AZ
03.2011 - 02.2018
- Measuring/estimating for various types of floor coverings and subfloor repair
- Repairs of all flooring types at various commercial properties and residential homes
- Will call materials and deliver shortages and deliver products for acclimation and help in warehouse when needed, checked inventory, cut materials, unload deliveries
Customer Service Rep New Home Division
JR Mcdade
Phoenix, AZ
08.1998 - 08.2009
- Performed warranty repair work including tile repairs, carpet re-stretch, vinyl repairs, properly remove carpet and reinstall after framing squeak repairs.
- Met with ROC representatives to satisfy complaints
- Communicated with the builders customer service reps for scheduling
Skills
- Product Knowledge
- Scheduling
- Complaint resolution
- Customer Relationship Management (CRM)
- Project management abilities
Timeline
Owner/Operator
Self-employed
05.2021 - Current
Account Manager
Interior Logic Group Property Services
02.2018 - 05.2021
Customer Service Rep/Sales Estimator Trainer
Interior Logic Group Property Services
03.2011 - 02.2018
Customer Service Rep New Home Division
JR Mcdade
08.1998 - 08.2009