Eric Mitchell

• I've run multiple stores during my career.
• Inventory movements. Placing orders and delivery's.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Creating a culture of outstanding customer service.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Monthly goal setting, weekly follow up
• Developed training programs to enhance team skills and improve customer service excellence. Personal daily sales goal sheets with morning, hourly and end of shift check ins and with in the moment coaching.
• Mentored staff in best practices, fostering a collaborative environment focused on achieving targets.
• Personal Improvement Plans and Professional Development.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Managed inventory processes, including stock room replenishment and merchandise presentation standards.
• Implemented sales strategies that increased customer engagement and boosted overall revenue.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Department moves (Planograms)and seasonal resets.

Achievements

• My stores won the president club award twice, which is the top preforming store for the quarter.

• I was responsible for managing upwards to 28 associates in the building.
• Led cross-functional teams to enhance customer service strategies and drive sales performance.
• Streamlined operational workflows, enhancing efficiency in daily store operations and staff scheduling.
• Mentored junior managers on leadership best practices, fostering a culture of continuous improvement.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Driving sales metrics.
• Customer service.
• Department moves and changes.
• Money management.
• I Managed the Appliances and Home Theater departments for 6 years with BestBuy

Achievements

• Our Store won Top Gun (#1 Store in the company)

• I was responsible for training associates on products and systems
• Floor management, schedules, and driving sales.
• I also was required to sell when needed.
• Motivating the staff to focus on selling strategies, execute company strategies, and provide excellent customer service.
• Achievements
• My Littleton store was one of the flagship stores for the company and was one of the top performing stores.
• Me and my team took the appliance division to number one in the company for three years in a row.
• I was the first appliance manager and helped launch their appliance division when I started with the company.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.