Eric Moore Ervin
Kalamazoo,USA
Summary
Results-driven Warehouse Associate with a proven track record at Wright Coating, enhancing operational efficiency through adept forklift operation and rigorous sanitation protocols. Recognized for excellence in customer relations, leading to significant improvements in guest satisfaction scores. Expertise in technical support and retail merchandising, consistently achieving and exceeding sales targets while demonstrating strong inventory management skills. Aiming to leverage diverse skill set to further optimize warehouse operations and enhance customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
TownePlace Suites Marriot Hotel
Kalamazoo, US
01.2024 - Current
- Clean and sanitize all assigned rooms daily.
- Provide clean linen, and any services needed for guests occupying rooms.
- Assisted in laundry services including washing, drying, and folding linens.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Followed safety procedures when handling hazardous materials.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Changed bed linens and towels, tidied up rooms.
- Cleaned and sanitized all assigned rooms daily, ensuring a hygienic and welcoming environment for guests.
Sales Associate
Dollar General
Kalamazoo, US
02.2022 - 05.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Adhered to company initiatives and achieved established goals.
- Answered customer inquiries regarding product features, pricing, and availability.
- Engaged customers in friendly, professional dialogue to determine needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled returns and exchanges according to company policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized stockroom shelves according to size, color or style.
- Bagged or packaged purchases and wrapped gifts.
- Handled customer complaints in a professional manner.
Warehouse Associate
Wright Coating
Kalamazoo, US
01.2021 - 02.2022
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Received deliveries, scanned packages, and updated orders in internal database.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Handled hazardous materials safely following prescribed regulations.
- Examined packages and goods for damage and notified vendors of replacement needs.
Warehouse Associate
Target Distrbution Center
Galesburg, US
11.2020 - 01.2021
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Received deliveries, scanned packages, and updated orders in internal database.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Received and processed incoming shipments, ensuring accurate inventory management.
Education
High school diploma -
Clarke Central High School
Athens, GA12.2011
Some College (No Degree) - CULINARY
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Sales Performance in Retail
- Forklift Operation
- Retail Merchandising Expertise
- Technical Support Proficiency
- Cash Handling Expertise
- Customer Relations
- Operational Management
- Technical Proficiency
- Safe Driving
- Marketing Strategy Development
- Data Administration
- Comprehensive Sanitation
Certification
- Certified Pool Operator
- EPA Certification
- EPA Refrigeration Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Housekeeper
TownePlace Suites Marriot Hotel
01.2024 - Current
Sales Associate
Dollar General
02.2022 - 05.2024
Warehouse Associate
Wright Coating
01.2021 - 02.2022
Warehouse Associate
Target Distrbution Center
11.2020 - 01.2021
High school diploma -
Clarke Central High School
Some College (No Degree) - CULINARY
Kalamazoo Valley Community College
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