Eric Moss
Oglesby,IL
Summary
Accomplished professional with a proven track record at Pat Richardson Insurance Group, LLC., excelling in customer service and problem-solving. Expert in turning customer complaints into loyalty through empathy and efficiency. As a Small Business Owner, significantly enhanced customer satisfaction and company profitability. Skilled in data entry and active listening. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Pat Richardson Insurance Group, LLC.
02.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered prompt service to prioritize customer needs.
Small Business Owner
2 Guys and a Mower
04.2015 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Education
High School Diploma -
Robinson High School
Robinson, Tx05.1990
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
Timeline
Customer Service Representative
Pat Richardson Insurance Group, LLC.
02.2021 - Current
Small Business Owner
2 Guys and a Mower
04.2015 - Current
High School Diploma -
Robinson High School
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