Eric Munoz
Pharr,TX
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Red Lobster Restaurant
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Dennys Restaurant
09.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Serving
Dennys Restaurant
03.2021 - 09.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Education
High School Diploma -
Thomas Jefferson High School
Pharr, TX09.2021
Associate of Applied Science - Engineering (Pre-Engineering)
South Texas College
Mcallen, TX08.2021
Skills
- Check Payment Processing
- Dining Customer Service
- Assist Customers
- Menu Memorization
- Stocking and Replenishing
- Order Accuracy
- Sales Expertise
- Cash Handling
- Train Employees
- Quality Control
- Performance under pressure
Timeline
Server
Red Lobster Restaurant
02.2022 - Current
Server
Dennys Restaurant
09.2021 - 02.2022
Serving
Dennys Restaurant
03.2021 - 09.2021
High School Diploma -
Thomas Jefferson High School
Associate of Applied Science - Engineering (Pre-Engineering)
South Texas College
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