Eric Najar
Lynwood,CA
Summary
Dynamic sales and operations professional with a proven track record at Hirsch Pipe, excelling in customer service and team leadership. Enhanced sales revenue through strategic initiatives and fostered staff development. Skilled in problem-solving and decision-making, consistently achieving targets while cultivating strong client relationships and improving overall customer satisfaction.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Hirsch Pipe
06.2018 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Sales Manager
Hirsch Pipe
05.2016 - 05.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Salesperson
Hirsch Pipe
03.2006 - 04.2016
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Warehouse Forklift Operator
Hirsch Pipe
02.2004 - 01.2006
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Warehouse Worker
Hirsch Pipe
02.2003 - 2006
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Education
General Studies
Lynwood High School
Lynwood, CA06.2002
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Manager
Hirsch Pipe
06.2018 - 11.2024
Sales Manager
Hirsch Pipe
05.2016 - 05.2022
Salesperson
Hirsch Pipe
03.2006 - 04.2016
Warehouse Forklift Operator
Hirsch Pipe
02.2004 - 01.2006
Warehouse Worker
Hirsch Pipe
02.2003 - 2006
General Studies
Lynwood High School
Similar Profiles
Lorraine GravesLorraine Graves
Department Assistant at Hirsch Pipe & SupplyDepartment Assistant at Hirsch Pipe & Supply
Jovany GasparJovany Gaspar
Sales Associate at Hirsch Pipe and SupplySales Associate at Hirsch Pipe and Supply
Ashton LorenzAshton Lorenz
Driver/Sales Trainee at Hirsch Pipe & SupplyDriver/Sales Trainee at Hirsch Pipe & Supply
Kimberly CanahuiKimberly Canahui
Shift Manager at Pick Up Stix Fresh Asian FlavorsShift Manager at Pick Up Stix Fresh Asian Flavors
Daniela MendozaDaniela Mendoza
Volunteer at Rancho Los Alamitos Historic Ranch & GardensVolunteer at Rancho Los Alamitos Historic Ranch & Gardens