Eric Orozco
Houston
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Cocktail Server
1111 Houston
Houston
03.2026 - Current
- Delivered elevated guest experiences in a fast-paced, upscale cocktail bar environment while providing attentive service to high-level clientele and preparing VIP bottle service.
Upsold premium bottles, cocktails, and featured menu items while collaborating closely with bartenders and cocktail staff to ensure seamless service during high-volume operations.
Served Mexico-inspired cuisine curated by a Michelin-star-awarded chef while maintaining strong menu knowledge and creating memorable dining experiences for guests.
Real Estate Sales Associate
Compass Real Estate Brokerage
Houston
02.2025 - Current
- Provided exceptional customer service by guiding clients through complex transactions with professionalism, attention to detail, and clear communication.
- Executed open houses and private showings, fostering welcoming atmosphere and promptly addressing guest needs and inquiries.
- Collaborated with marketing teams to enhance branding and promotional efforts, aligning strategies to attract potential buyers.
- Maintained client records and communication workflows in CRM tools, ensuring consistent follow-through and enhancing operational efficiency.
Bartender/Server Trainer
Bungalow Downtown Dining
Houston
02.2023 - Current
- Delivered high-energy, attentive service in a fast-paced environment while building rapport with guests to create a welcoming bar experience.
- Prepared and served cocktails accurately and efficiently while maintaining cleanliness, organization, and presentation standards.
- Trained junior bartenders and servers on drink preparation, customer engagement, and service flow to enhance team efficiency.
- Collaborated with management and team members to enhance bar presentation and streamline workflow, boosting guest satisfaction.
- Resolved guest concerns promptly and professionally, achieving positive outcomes that aligned with company policies.
Front of House Manager
Pappadeaux Seafood Kitchen
Houston
12.2020 - 02.2023
- Led and supervised 50+ employees, fostering high-performance culture and achieving strong employee retention.
- Oversaw daily front-of-house operations, ensuring exceptional guest service and maintaining consistent service standards.
- Managed labor scheduling and staffing levels to meet peak service demands while controlling costs.
- Recruited, trained, and coached staff, supporting performance development and adherence to company policies and service expectations.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Houston
Houston, TX12-2020
Skills
- Strong organizational skills
- Time management
- Training and coaching
- Recruitment and hiring
- Performance improvements
- Budgeting and forecasting
- Multitasking and prioritization
- Teamwork and professionalism
- Detail-oriented and results-driven
- Problem solving and decision making
- Strong interpersonal skills
- Customer relationship management
Certification
TABC Certified – Texas Alcoholic Beverage Commission
Languages
Spanish
Timeline
Cocktail Server
1111 Houston
03.2026 - Current
Real Estate Sales Associate
Compass Real Estate Brokerage
02.2025 - Current
Bartender/Server Trainer
Bungalow Downtown Dining
02.2023 - Current
Front of House Manager
Pappadeaux Seafood Kitchen
12.2020 - 02.2023
Bachelor of Science - Hotel And Restaurant Management
University of Houston