Eric Owens
Summary
Motivated and trained customer service specialist with a passion for helping others and making everyone around me perform to the best of their abilities. Resourceful and known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Amanda Chase State Farm Insurance Agency
Winter Park, FL
03.2019 - 10.2024
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Identified areas of improvement in existing processes or procedures used for providing support services.
Member Care Specialist
GolfNow/Golf Channel
Orlando, FL
02.2016 - 12.2019
- Provide effective, unparalleled, personalized service for our members
- Consistently over-delivered for our members
- Think quickly and solve problems efficiently
- Ability to turn a negative situation into a positive
Guest Services Team Member
Target
10.2012 - 01.2013
- Responsible for "Pulling" merchandise from the stockroom onto the sales floor
- Provided top of the line customer service while also maintaining a clean work environment, assisting in sales, and stocking shelves
- Maintained a high energy, engaging, service culture
Recruiting Assistant- Intern
CDI Corporation
Orlando, FL
08.2010 - 01.2011
- Responsible for screening resumes
- Performed reference and background checks
- Set up interview appointments between candidates and the hiring manager
Server/Backwaiter
PF Chang's
06.2008 - 03.2010
- Delivered exceptional, friendly, and fast service
- Trained new staff on service expectations
- Anticipated and addressed customer needs
- Routinely exceeded guests expectations
Education
Bachelor of Science - Sports Marketing & Media
Full Sail University
2015
Skills
- Multitasking capacity
- Professionalism
- Problem-solving
- Adaptability and flexibility
- Conflict resolution
- Analytical thinking
- Complaint handling
- Teamwork and collaboration
References
References available upon request.
Timeline
Customer Support Specialist
Amanda Chase State Farm Insurance Agency
03.2019 - 10.2024
Member Care Specialist
GolfNow/Golf Channel
02.2016 - 12.2019
Guest Services Team Member
Target
10.2012 - 01.2013
Recruiting Assistant- Intern
CDI Corporation
08.2010 - 01.2011
Server/Backwaiter
PF Chang's
06.2008 - 03.2010
Bachelor of Science - Sports Marketing & Media
Full Sail University
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