Eric Patrick
Rutland
Summary
Seasoned Assistant Meat Manager with relevant experience in all aspects of meat department operations, including product knowledge, merchandising, and customer service. Strengths include efficient inventory management, team leadership, and a deep understanding of sanitation standards. Consistently contributed to operational improvements in previous roles by implementing effective process changes and staff training initiatives.
Overview
24
24
years of professional experience
Work History
Assistant Meat Manager
Shaw's Supermarket
Middlebury
11.2019 - Current
- Trained new employees on job duties, safety protocols, and customer service practices.
- Assisted in the supervision of staff and provided guidance to ensure that all safety, sanitation, quality control, and customer service standards were met.
- Resolved customer complaints regarding product quality or delivery issues promptly and professionally.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
- Maintained inventory levels to meet customer demand while controlling costs.
- Packed display case with meat and poultry products, checking price tags for accuracy.
- Reviewed daily production schedules with staff members to ensure timely completion of tasks.
- Coached team members on equipment safety, food handling and merchandising techniques.
- Ensured proper storage of raw materials, finished goods, and supplies according to company policies.
- Determined effective department schedules and delegated work to employees based upon strength and experience.
- Monitored inventory usage, placed supply orders, and oversaw stocking of new goods.
- Priced items correctly and created all related signs and tags to notify customers of sales and special promotions.
- Ordered meat products from suppliers, ensuring that product specifications were met.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Seafood Manager
Shaw's Supermarket
Middlebury
02.2024 - 02.2025
- Monitored quality of fresh and frozen seafood products.
- Delivered superior service to customers during high-volume hours to cultivate great company reputation.
- Directed daily work schedules and tasks for seafood department employees.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Inspected work areas regularly to ensure cleanliness and hygiene standards were met.
- Trained new employees in preparation, handling, and storage procedures for seafood products.
- Set up displays that showcased the features of various types of seafood items.
- Managed customer complaints regarding product quality or service issues.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
- Ensured compliance with all food safety regulations and standards.
- Conducted regular spot checks on temperature control equipment in refrigerated areas.
- Maintained accurate records of seafood inventory and sales.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Ordered supplies necessary for daily operations such as gloves, nets, buckets.
- Identified opportunities to reduce costs while maintaining high-quality standards.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
Assistant Meat Manager
Hannaford Supermarket
Rutland
09.2005 - 11.2019
- Trained new employees on job duties, safety protocols, and customer service practices.
- Assisted in the supervision of staff and provided guidance to ensure that all safety, sanitation, quality control, and customer service standards were met.
- Ensured compliance with all local health codes related to meat handling activities.
- Resolved customer complaints regarding product quality or delivery issues promptly and professionally.
- Assigned work and monitored performance of project personnel.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
- Adhered to USDA guidelines for handling food items safely throughout the entire process from receiving through distribution.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained inventory levels to meet customer demand while controlling costs.
- Coached team members on equipment safety, food handling and merchandising techniques.
- Ensured proper storage of raw materials, finished goods, and supplies according to company policies.
- Determined effective department schedules and delegated work to employees based upon strength and experience.
- Monitored inventory usage, placed supply orders, and oversaw stocking of new goods.
- Established loyalty, executing flawless customer engagement to drive client retention.
- Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
- Priced items correctly and created all related signs and tags to notify customers of sales and special promotions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Performed weekly stock counts to ensure accuracy of inventory records.
- Participated in team meetings with other departments within the organization.
- Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.
- Managed relationships with vendors providing meat products for sale in store.
- Ordered meat products from suppliers, ensuring that product specifications were met.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Grocery Clerk
Hannaford Supermarket
Rutland
05.2001 - 09.2005
- Greeted customers promptly and responded to questions.
- Assisted in training new employees on store procedures and policies.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Monitored expiration dates on food products to ensure quality control measures were met.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Adhered to all safety regulations while operating equipment such as forklifts or pallet jacks.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Assisted in setting up promotional displays and end-caps to highlight featured products.
- Ensured compliance with all safety regulations while handling merchandise.
- Built and maintained productive relationships with employees.
- Adhered to company policies and procedures regarding loss prevention and security.
- Placed orders for new inventory from vendors based on sales trends or customer demand.
- Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
Skills
- Employee training
- Inventory management
- Quality control
- Customer service
- Food safety
- Team supervision
- Product ordering
- Conflict resolution
- Schedule management
- Product knowledge
- Equipment operation
- Interpersonal communication
- Performance reviewing
- Verbal and written communication
- Policy administration
- Ordering supplies
- Employee development
- Problem-solving
- Regulatory compliance
- Management consultation
- Interpersonal skills
- Analytical skills
- Task prioritization
- Professional demeanor
- Shift scheduling
- Schedule coordination
- Data analysis
- Temperature monitoring
- Problem-solving abilities
- Inventory ordering
- Communication skills
- Pricing expertise
- Self motivation
- Excellent communication
- Sanitation procedures
- Professional and courteous
- Customer relations
References
References available upon request.
Timeline
Seafood Manager
Shaw's Supermarket
02.2024 - 02.2025
Assistant Meat Manager
Shaw's Supermarket
11.2019 - Current
Assistant Meat Manager
Hannaford Supermarket
09.2005 - 11.2019
Grocery Clerk
Hannaford Supermarket
05.2001 - 09.2005