Eric Peters II
Goodyear,AZ
Summary
Highly accomplished Retail Manager with 19+ years of experience effectively leading retail operations, driving sales associates to surpass sales targets, and identifying opportunities for business growth. Now, Co Founder with Pro Game Sports with Demonstrated success in exceeding sales forecasts for multiple companies, resulting in increased repeat and referral business and improved customer satisfaction. Holds certificates in Retail Management from advanced training courses completed in 2015 (Chicago, IL). Graduated with distinction, receiving 7 scholarships and grants. Committed to community service, having contributed over 2000 hours to various initiatives before the age 21.
Overview
21
21
years of professional experience
Work History
Co-Founder/Vice President
Pro Game Sports
11.2022 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Established foundational processes for business operations.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Oversaw divisional marketing, advertising and new product development.
- Monitored key business risks and established risk management procedures.
- Formulated and executed strategic initiatives to improve product offerings.
Store Manager
Office Depot
10.2019 - 05.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
Executive Delivery Manager; Logistics
Macys
11.2016 - 10.2019
- Maintained store environment, product display, and employee performance in alignment with company standards
Assistant Retail Manager; Hardlines
Sears
09.2003 - 11.2016
- Provided coaching, guidance, and motivation to retail sales team, winning 'Top Sales Award' in 2015
- Resolved employee conflicts, customer complaints, and stocking issues, fostering positive environment for both staff and shoppers
- Over/Short cash handling experience with internal/external investigations
- Multiple Roles including: Receiving, Merchandise Supervisor, Sales Supervisor, Cashier Supervisor, Loss Prevention and Cash Reconciling Responsibilities
Education
Fire Technology -
Santa Rosa Junior College
Santa Rosa, California08.2004
Business Management -
Santa Rosa Junior College
Santa Rosa, California01-2004
Bachelor's of Art - Culinary Certificate
Santa Rosa Junior College
Santa Rosa, California06.2003
High School Diploma - undefined
NOVATO HIGH SCHOOL
Novato, California06.2002
Skills
- Inventory Tracking Expert
- Customer Service Expert
- Sales Training Expert
- Sales Expert
- Hiring and Training Expert
- Vendor Management Advanced
- Logistics Management Advanced
- Cash Management Advanced
- Job Scheduling Advanced
- Retail Management Software Advanced
- Excel Intermediate
- Partnership cultivation
- Entrepreneurial leadership
- Strategic partnerships
- Conflict resolution
- Project management
- Data analysis
- Networking strategies
- Sales strategy
- Business development
Personal Information
Hobbies: 2000+ Hours of community service, 20+ Years of Coaching/volunteering with Youth & High School Football., Professional Musician/Artist
Timeline
Co-Founder/Vice President
Pro Game Sports
11.2022 - Current
Store Manager
Office Depot
10.2019 - 05.2023
Executive Delivery Manager; Logistics
Macys
11.2016 - 10.2019
Assistant Retail Manager; Hardlines
Sears
09.2003 - 11.2016
Bachelor's of Art - Culinary Certificate
Santa Rosa Junior College
High School Diploma - undefined
NOVATO HIGH SCHOOL
Fire Technology -
Santa Rosa Junior College
Business Management -
Santa Rosa Junior College
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