Eric Pfeifer
Field Technician
Summary
Competent Telecommunications Technician bringing 23 years of experience installing and repairing voice, data and other systems. Knowledgeable in equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Network Operations Technician
Crown Castle
02.2024 - 08.2024
- Managed inventory of spare parts, tools, and equipment; maintained accurate records for efficient resource allocation.
- Conducted regular equipment inspections, identifying potential issues early and ensuring prompt resolution to minimize disruptions to field operations.
- Optimized field operations efficiency through implementing effective troubleshooting techniques and minimizing downtime.
- Maintained strong relationships with clients through clear communication, understanding their needs, and delivering tailored solutions accordingly.
- Performed troubleshooting, repairs and scheduled maintenance of small cells and DAS equipment.
- Positively engaged with customers and maintained professional appearance as company representative.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Performed preventive maintenance and repairs on various types of equipment.
Field Tech III
Ericsson Managed Services
03.2010 - 09.2023
- Installed and integrated new equipment for ATT cell sites
- Performed Sprint break/fix activities throughout Indiana, Ohio and Kentucky
- Google/Arelion break/fix activities in Indiana and Ohio
- Google Red Badged
- Performed preventive maintenance of telecommunications equipment.
- Provided various installation and break/fix activities for Sprint CPE customers.
- Worked flexible hours across night, weekend and holiday shifts.
Field Tech II
Horizon PCS / IPCS
07.2000 - 03.2010
- Installed and performed break/fix activities on Sprint Cell site equipment as needed.
- Performed preventive maintenance of telecommunications equipment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Installed wiring, cabling and networking hardware on customer premises.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bench/Field Technician
J&K Communications Inc.
07.1987 - 07.2000
- Performed troubleshooting, diagnostics and repairs of malfunctioning communications equipment on the bench and in the field.
- Installed 2 way communications equipment in the field and in communications centers.
- Installed and repaired 2 way communications equipment on towers.
- Delivered high-quality work by diligently following standard operating procedures.
- Performed preventative maintenance on communications equipment.
- Worked with diverse types of weather and ground conditions.
- Communicated with customers to provide updates, gather information and resolve issues.
Education
Associate of Applied Science - Electronics Engineering Technology
ITT Technical Institute
Fort Wayne, IN 06.1986 - 1988.07
Skills
- Configuring equipment
Troubleshooting systems
Attention to Detail
Maintenance and Repair
PPE Compliance
Flexible and Adaptable
Skilled in using various types of communications test equipment
Certification
OSHA 10 Certified
Timeline
Network Operations Technician
Crown Castle
02.2024 - 08.2024
Field Tech III
Ericsson Managed Services
03.2010 - 09.2023
Field Tech II
Horizon PCS / IPCS
07.2000 - 03.2010
Bench/Field Technician
J&K Communications Inc.
07.1987 - 07.2000
Associate of Applied Science - Electronics Engineering Technology
ITT Technical Institute
06.1986 - 1988.07
OSHA 10 Certified
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