Eric Pickens
Killeen,TX
Summary
Accomplished Operations Manager with a proven track record at the US Army, enhancing team efficiency and customer satisfaction through expert operations management and strategic leadership. Skilled in problem-solving and workforce management, successfully developed and implemented systems to improve operational quality, achieving significant performance outcomes.
Seasoned Operations Manager and talented leader with 22 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
US Army
Fort Cavazos, TX
04.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Manager
US Army
04.2020 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Conventional Munitions Crew Chief
US Army
Camp Humphreys, South Korea
04.2018 - 03.2020
- Efficiently resolved equipment malfunctions by troubleshooting issues and coordinating with maintenance teams for timely repairs.
- Ensured timely delivery of conventional munitions by coordinating with transportation units and maintaining accurate inventory records.
- Streamlined munition request processes through the development of efficient documentation practices, resulting in faster response times for mission needs.
- Increased crew efficiency by providing comprehensive training on handling, storage, and maintenance procedures.
- Contributed to the development of standard operating procedures, ensuring consistency in crew performance and adherence to established safety guidelines.
- Optimized munitions allocation for various missions by analyzing mission requirements and available resources.
- Supported mission success by accurately tracking and managing munitions stockpiles to meet operational demands.
- Reduced the risk of accidents by enforcing strict safety guidelines during all aspects of munitions handling and transport.
- Improved overall crew performance through effective communication, collaboration, and leadership skills.
Operations Assistant
US Army
Fort Bragg, NC
03.2016 - 03.2018
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Prepared and delivered operational performance reports to inform management.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ02.2020
Associate of Arts - Accounting
University of Phoenix
Tempe, AZ03.2018
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Project management abilities
- Workforce Management
- Customer Relationship Management (CRM)
Accomplishments
- Increased company savings by 30% through corporate consensus-building and cross-functional geographical team coordination and development.
- Supervised team of 34 staff members.
- Achieved eight awards by completing munitions operations with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Equal Oper Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Operations Manager
US Army
04.2022 - Current
Manager
US Army
04.2020 - 03.2022
Conventional Munitions Crew Chief
US Army
04.2018 - 03.2020
Operations Assistant
US Army
03.2016 - 03.2018
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Accounting
University of Phoenix