Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric pineda

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Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Mariano's. Proven ability to enhance team productivity and maintain high satisfaction ratings through effective communication and attention to detail. Skilled in cash handling and adept at fostering positive customer relationships, ensuring repeat business and a welcoming shopping experience.

Overview

3
3
years of professional experience

Work History

Grocery Clerk

Mariano's
02.2024 - 08.2024
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Followed proper safety, handling, and cross-contamination procedures.
  • Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
  • Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
  • Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
  • Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.

Crew Member

Chipotle
11.2022 - 12.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Wingstop
10.2021 - 12.2021
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Wheeling High School
Wheeling, IL
05-2023

Skills

  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Excellent communication]
  • drivers license

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Grocery Clerk

Mariano's
02.2024 - 08.2024

Crew Member

Chipotle
11.2022 - 12.2023

Crew Member

Wingstop
10.2021 - 12.2021

Wheeling High School

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Eric pineda