Kevin Mendoza
Brandon,FL
Summary
Dynamic grocery professional with extensive experience at Publix, excelling in customer service and inventory management. Proven ability to enhance product quality through meticulous stock rotation and maintain a clean, safe environment. Recognized for teamwork and effective communication, consistently achieving high customer satisfaction levels. Bilingual, ensuring diverse customer engagement.
Overview
2026
2026
years of professional experience
Work History
Grocery Clerk
Publix
- Provided exceptional customer service, ensuring positive shopping experiences for all patrons.
- Assisted in inventory management, restocking shelves to maintain product availability and presentation.
- Operated cash register efficiently, processing transactions accurately and handling customer inquiries.
- Collaborated with team members to ensure cleanliness and organization throughout the store environment.
- Engaged with customers to address questions and resolve issues promptly, enhancing satisfaction levels.
- Monitored expiration dates on products, removing outdated items to uphold quality standards.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Supported promotional activities by arranging displays that showcased new products effectively.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
Produce Clerk
Publix
Brandon
09.2024 - Current
- Assisted in receiving and stocking fresh produce, ensuring quality and freshness.
- Learned proper handling techniques to minimize waste and maintain product integrity.
- Supported inventory management by organizing produce displays for optimal visibility.
- Engaged with customers to provide recommendations and answer product inquiries.
- Maintained cleanliness of work area, adhering to health and safety standards.
- Collaborated with team members during peak hours to ensure efficient service delivery.
- Monitored product expiration dates and rotated stock regularly for freshness.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Education
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Punctual and reliable
- Product stocking
- Assisting customers
- Customer service-focused
- Workplace safety
- Stock rotation
- Cleaning and sanitation
- Flexible schedule
- Customer Service-oriented
- Merchandise stocking
- Restocking produce
- Team contribution
- Shelf organizing
- Removing defective products
- Product rotation
- Loading and unloading procedures
- Monitoring inventory
- Rotating products
- Maintaining displays
- Pallet jack operation
- Safety standards
- Store cleaning
- Operating pallet jacks
- Bilingual in language
- Storing daily deliveries
- Merchandising
- Sanitizing surfaces
- Inventory tracking
- Safety practices
- Opening and closing procedures
Languages
Spanish
Native or Bilingual
Timeline
Produce Clerk
Publix
09.2024 - Current
Grocery Clerk
Publix
Hillsborough Community College