Eric Poetzl
Summary
Dedicated sales consultant with a strong background in sales, customer service, and account management. Proven track record of building lasting relationships and consistently exceeding sales targets. Effective communicator and problem solver with a passion for helping clients achieve their goals.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
EagleView Technologies Inc.
Rochester, New York
05.2024 - Current
- Managed customer accounts and maintained accurate records in CRM system.
- Conducted product demonstrations to educate clients on features and benefits.
- Responded to customer inquiries promptly, providing exceptional service and support.
- Analyzed market trends to identify new business opportunities and potential clients.
- Built strong relationships with clients to enhance customer loyalty and retention.
- Provided customers with product information, pricing and availability.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated sales through outbound calling and lead follow-up efforts.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
Sales Consultant
Geneverse Energy
Fremont, CA
08.2022 - 05.2024
- Established personal connections with customers, exceeding customer service expectations
- Performed audits of inventory and sales reports, ensuring accuracy
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Streamlined inventory management to eliminate the need for stock replenishment
- Built rapport with clients by providing quality customer service and problem solving
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Maintained an average of $75,000 in client sales each month.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Negotiated contracts and closed agreements to maximize profits.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
Clubhouse Manager
Beloit Sky Carp (Gateway Professional Baseball)
Beloit, WI
03.2022 - 08.2022
- Maintained a clean, organized clubhouse, and ensured all equipment was maintained and inventoried properly
- Served to player athletes needs during game days
- Ensured all player equipment was transported and inventoried properly during road trips
- Attended to all needs regarding player,coaches and umpire uniforms, game day equipment, and meals
- On-call for all team related personal travel to and from airports when needed.
Solar Sales Consultant
Moxie Solar Inc
North Liberty, IA
08.2020 - 10.2021
- Prepare proposals, quotes, contracts, or presentations for potential solar customers
- Select solar energy products, systems, or services for customers based on electrical energy requirements, site conditions, price, or other factors
- Assess sites to determine suitability for solar equipment, using equipment such as tape measures, compasses, and computer software
- Calculate potential solar resources or solar array production for a particular site considering issues such as climate, shading, and roof orientation
- Create customized energy management packages to satisfy customer needs
- Develop marketing or strategic plans for sales territories
- Gather information from prospective customers to identify their solar energy needs
- Prepare or review detailed design drawings, specifications, or lists related to solar installations
- Provide customers with information such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates
- Provide technical information about solar power, solar systems,equipment, and services to potential customers or dealers
- Take quote requests or orders from dealers or customers.
Public Address Announcer
Beloit Snappers (Gateway Professional Baseball)
Beloit, WI
03.2017 - 09.2020
- Keep crowds entertained and informed
- Prepare game day scripts prior to each game
- Work with entertainment and press box staff to present the best possible game day experience for fans
- Prepare all audio for game day effects and walk ups
- Keep continuous attention of game progress and address fans accordingly
- Read advertisements and other related material with enthusiastic attitude
- Announce programs and player substitutions or other changes to patrons.
- Instruct and calm crowds during emergencies
- Learn to pronounce the names of players, coaches, institutional personnel, officials, and other individuals involved in an event
- Study the layout of an event venue in order to be able to give accurate directions in the event of an emergency
- Furnish information concerning plays to scoreboard operators.
Maintenance Technician
Teronomy Builders
East Troy, WI
02.2017 - 01.2018
- Monitored and inspected facility to identify and troubleshoot problems
- Painted vacant apartments, maintained HVAC system, and installed washers and dryers for new occupancy
- Maintained an accurate inventory of household appliances by type and model number for easy retrieval and efficient replacement
- Applied working knowledge to complete repair and replacement of fixtures, flooring, cabinetry, walls, and windows
- Created well-organized stock room, updated inventory, and kept adequate supplies and equipment on hand for assigned tasks
- Respond to emergencies caused by fire, power outage, gas leaks, and water leaks and performed emergency repairs
- Worked with manufacturers to pursue warranties for defective equipment
- Dismantled machines to identify root cause of malfunctions and determine means for repair
- Responded to emergency calls by being on-call 24/7 and assembling emergency work crews
- Inspected and troubleshot problems with equipment to identify the root cause of each problem and quickly resolve issues
- Managed an inventory of supplies and tools to stay ready for any maintenance or repair need
- Used hand and power tools to repair machines, structures and systems
- Managed day-to-day work for maintenance and repair of all electrical,mechanical, piping, and structural systems.
Warehouse Manager/Logistics Specialist
Wisma Concepts
Lake Bluff, IL
04.2015 - 02.2017
- Unpacked and stored deliveries quickly to maintain an efficient environment
- Collected and disposed of excess stock, defective items or obsolete materials
- Inspected items to identify problems and worked with supervisors or vendors to correct issues
- Counted stock every day and documented data in the computer database
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Continuously classified and filed records to keep the system efficient and all information organized
- Ensured that the truck was well-maintained and scheduled required repairs
- Increased customer service by reviewing orders before delivery to determine that they were complete and properly invoiced
- Addressed customer complaints, proactively seeking resolution to ensure repeat business
- Tracked and maintained records for mileage, fuel usage, and delivery information
- Loaded and unloaded items for delivery to and from the vehicle
- Worked with internal product management teams, customer service, and supply chain to meet and exceed customer expectations
- Worked with customers to understand and meet unique product needs
- Loaded truck with daily orders and display cases, unloaded returns,emptied baskets, and sent damaged products to manufacturers
- Worked closely with product development team to create custom solutions
- Planned efficient routes to serve the maximum number of customers each day.
Ramp Agent
GAT Airline Ground Support
Milwaukee, WI
12.2012 - 03.2015
- Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations
- Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system
- Install straps, braces, and padding to loads to prevent shifting or damage during shipment
- Keep records of all goods shipped, received, and stored
- Open cargo containers and unwrap contents, using steel cutters,crowbars, or other hand tools
- Accompany aircraft as a member of the flight crew to monitor and handle cargo in flight.Determine the quantity and orientation of cargo and compute an aircraft's center of gravity
- Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage
- Calculate load weights for different aircraft compartments, using charts and computers
- Distribute cargo in such a manner that space use is maximized.
Maintenance of Way / Track Laborer
Wisconsin Southern Railroad
Milwaukee, WI
03.2012 - 11.2012
- Completed maintenance and repairs on tracks and adjacent equipment.
- Adjusted previously laid track parts to promote long-term maintenance objectives and maintain safety targets.
- Inspected parts of tracks to identify areas needing repair or maintenance service.
- Operated single- or multiple-head spike driving machines to drive spikes into ties and secure rails.
- Reshaped worn or damaged railroad switch points with portable power grinders.
Education
Associate of Arts - Sports Management
Southern New Hampshire University
Hooksett, NH03.2015
GED -
Waukesha Area Technical College
Waukesha, WI04.2012
Skills
- Account Management
- CRM Software
- Customer Service
- Product Demonstrations
- Engaging with Diverse Customers
- Inventory Management
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Brand Promotion
- Meeting Sales Goals
- Sales Strategies
- Problem-Solving
- Team Supervision
- Client Support
Timeline
Inside Sales Representative
EagleView Technologies Inc.
05.2024 - Current
Sales Consultant
Geneverse Energy
08.2022 - 05.2024
Clubhouse Manager
Beloit Sky Carp (Gateway Professional Baseball)
03.2022 - 08.2022
Solar Sales Consultant
Moxie Solar Inc
08.2020 - 10.2021
Public Address Announcer
Beloit Snappers (Gateway Professional Baseball)
03.2017 - 09.2020
Maintenance Technician
Teronomy Builders
02.2017 - 01.2018
Warehouse Manager/Logistics Specialist
Wisma Concepts
04.2015 - 02.2017
Ramp Agent
GAT Airline Ground Support
12.2012 - 03.2015
Maintenance of Way / Track Laborer
Wisconsin Southern Railroad
03.2012 - 11.2012
Associate of Arts - Sports Management
Southern New Hampshire University
GED -
Waukesha Area Technical College