Eric Potter
Self Employed
West Des Moines,IA
1
Certification
13
years of professional experience
With over 20 years of experience specializing in relationship building, client retention and tailored solution-selling. A proven entrepreneur and passionate golfer who combines a high-energy work ethic and deep understanding of golf culture. Adept at connection with customers, driving revenue, and delivering premium service.
Work History
Instacart Shopper and Grubhub Delivery
7 Years 5 Months- Executed precise order fulfillment by selecting items based on customer preferences and dietary needs.
- Trained new shoppers on best practices for order accuracy and customer service standards.
- Implemented process improvements to streamline shopping operations, enhancing overall productivity and customer experience.
- Monitored market trends to adjust shopping strategies, ensuring alignment with evolving consumer demands.
- Collaborated with local retailers to maintain positive relationships and secure reliable product sourcing for customers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
Billing Specialist
5 Years 10 Months- Managed billing inquiries, resolving issues promptly to enhance customer satisfaction.
- Collaborated with cross-functional teams to address complex billing issues and optimize service delivery.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
High School Diploma
Personal Training Certification - Personal Training And Fitness
Skills
Mobile app proficiency
Strong work ethic
Order accuracy
Reliability and punctuality
Efficient shopping
Quick learner
Delivery management
Store relations
Hospitality and accommodation
Attention to detail
Customer service
Decision-making
Accurate money handling
Planning and organization
Verifying order accuracy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CPT - Certified Personal Trainer
- Licensed Real Estate Agent - Keller Williams
Timeline
Instacart Shopper and Grubhub Delivery
Self Employed
05.2019 - CurrentRead More
Billing Specialist
Tim Forbes State Farm Insurance
11.2013 - 09.2019Read More
ACE Fitness
Personal Training Certification from Personal Training And Fitness
Read More
Valley High School
High School Diploma
Read More