Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Purdue

Roseville,CA

Summary

Resourceful Sales and Service Manger with four year background in the fitness industry. Skillful in delegating and assigning duties to team members and developing strategies to improve team productivity, profitability and quality of member services. Recognized for team building, creating uplifting environments and executing financial targets by demonstrating my standard, leading by example, development of team members and constant communication with the team and other team leaders. Results-driven professional with track record of exceeding goals and expectations.

Overview

4
4
years of professional experience

Work History

Sales Service Manager

24 Hour Fitness
Antelope, CA
10.2021 - Current
  • Onboarded new team members for the needs of the business.
  • Continuous training and development of high performing team members.
  • Utilized Power B.I and C.R.M to develop team performance, identify sales trends, create strategies, document sales and maintain budgets.
  • Accomplished financial objectives by leading with vision and purpose, forecasting requirements, utilizing resources, developing talent and strong team work.
  • Utilized N.P.S and Service channel to identify and communicate areas of opportunity.
  • Created a strong team environment aware of all resources and tools needed to obtain financial targets, and uphold our service promise.

Sales and Service Expert

24 Hour Fitness
Roseville, CA
01.2019 - 09.2021
  • Continuous development from team management.
  • Drove sales by executing management and company strategies.
  • Partnered with management and aided in the development of team members.
  • Maintained service promise by providing a clean, friendly and well maintained gym.

Service Representative

24 Hour Fitness
Roseville, CA
08.2018 - 12.2018
  • Responded to members concerns with friendly and knowledgeable service and resolved issues promptly and effectively.
  • Maintained productivity and service promise at all times.
  • Helped large volume of members every day with positive attitude and focus on member satisfaction.
  • Maintained member satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Willow Park High School
Apple Valley, CA
06.2010

Skills

  • Member/Guest services
  • Listening/Communication
  • Team building
  • Escalation management
  • Adaptability
  • Upskilling
  • Strategic
  • Observant

Timeline

Sales Service Manager

24 Hour Fitness
10.2021 - Current

Sales and Service Expert

24 Hour Fitness
01.2019 - 09.2021

Service Representative

24 Hour Fitness
08.2018 - 12.2018

High School Diploma -

Willow Park High School
Eric Purdue