Eric Ramirez
El Paso
Summary
Resourceful and results-driven Customer Service Specialist with extensive experience delivering high-impact support in fast-paced environments, including significant time on the Las Vegas Strip. Skilled in data analysis, performance goal setting, customer experience optimization, and team mentoring. Highly organized, motivated, and committed to excellence, I am eager to bring strong problem-solving abilities and a proactive mindset to your organization. Prepared to contribute immediately to team success and help drive measurable results.
Overview
10
10
years of professional experience
Work History
Sales Specialist
The UPS Store #7190
Austin
05.2024 - 02.2026
- Provided exceptional customer service to walk-in patrons and telephone inquiries, consistently exceeding expectations in a high-volume retail environment.
- Demonstrated strong active listening skills in all interactions with customers, team members, and senior leadership, fostering effective communication and collaborative problem-solving.
- Assumed full ownership of customers' shipping requirements, identifying needs and delivering practical, tailored solutions to ensure optimal outcomes.
- Proactively pursued comprehensive knowledge of all products, services, alternative options, and evolving industry trends to provide informed guidance and enhance service quality.
- Upheld a clean, organized, and safety-compliant work environment in accordance with established standards and best practices.
Administrative Assistant
University Of Texas At Austin (UTemps)
Austin
01.2024 - 04.2024
- Coordinated event registrations, including setup of the registration area and delivery of accurate information to attendees; maintained smooth operational flow throughout each event.
- Oversaw the organization and maintenance of filing systems, conducted regular inventory counts, performed precise data entry, and managed label application processes to support efficient operations.
- Maintained meticulous record-keeping through diligent data entry and effective database management, safeguarding the accuracy and accessibility of critical company information.
Product Support Specialist
Lamps Plus
05.2021 - 11.2023
- Managed incoming inquiries related to lighting products, home décor, and installation challenges, prioritizing first-contact resolution to deliver efficient and effective support.
- Addressed customer concerns with genuine empathy while consistently representing Lamps Plus professionally and positively.
- Communicated complex technical details in clear, accessible language to non-technical customers, enhancing comprehension and satisfaction.
- Responded promptly and accurately to customer questions routed through the internal Q&A department, ensuring timely and reliable assistance.
Lighting Specialist
Lamps Plus
08.2017 - 05.2021
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Recommended merchandise to customers based on needs and preferences.
- Monitored customer's order process and addressed customer issues.
- Kept showroom clean and maintained neat and orderly product displays to deliver a professional appearance.
Shoe Department Lead
Stein Mart
03.2016 - 08.2017
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Assembled promotional displays to increase brand awareness, sales and attract customers.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Education
Accounting And Business Management
University of Texas At El Paso
El Paso, TXTexas Real Estate Certification - Texas Real Estate
Texas Academy of Real Estate
El Paso, TexasSkills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Excellent Time Management skills
- Conflict resolution
- Analytical and Critical Thinking
- Calm Under Pressure
- Customer service expert
Hobbies and Activities
Music, running, cooking, being with family, and any outdoor activity. I follow all types of sports and also keep up with current world events.
Additional Employers - The Gap, Banana Republic, Burberry, and DSW Shoe Warehouse
Timeline
Sales Specialist
The UPS Store #7190
05.2024 - 02.2026
Administrative Assistant
University Of Texas At Austin (UTemps)
01.2024 - 04.2024
Product Support Specialist
Lamps Plus
05.2021 - 11.2023
Lighting Specialist
Lamps Plus
08.2017 - 05.2021
Shoe Department Lead
Stein Mart
03.2016 - 08.2017
Accounting And Business Management
University of Texas At El Paso
Texas Real Estate Certification - Texas Real Estate
Texas Academy of Real Estate