Eric Richardson
Concord,NC
Summary
Dynamic leader with proven expertise in team management and inventory replenishment honed at Ricoh. Excelled in project management and quality assurance, ensuring timely completion of tasks with a focus on staff development and emergency response. Demonstrated ability to implement programs and resolve customer complaints, enhancing service quality and operational efficiency. .
Overview
21
21
years of professional experience
Work History
Site Leader
Ricoh
Charlotte, NC
06.2023 - 01.2025
- Oversaw all aspects of inventory management including ordering supplies, tracking shipments.
- Established and maintained close working relationships with staff, clients and vendors.
- Identified needs of customers promptly and efficiently.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Troubleshot office equipment, computer hardware and software issues.
- Operated mail processing equipment and manually sorted mail.
- Ensured that all jobs were completed within the specified deadlines.
- Managed inventory of copy supplies such as paper, ink cartridges, toners.
Area Customer Service Coordinator
Ricoh
Charlotte, NC
12.2009 - 06.2023
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided customer service assistance to customers via phone and email.
- Resolved customer complaints or answered customers' questions.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
Director of Communications
Springfield Pics
Springfield, MA
12.2019 - 06.2022
- Utilized digital and computer software to upload, post or edit online content.
- Coordinated with administrative staff to ensure compliance with league regulations.
- Maintained accurate records of player statistics such as goals scored or time on ice.
- Edited and approved all outbound communications to ensure accuracy, clarity, and alignment with brand standards.
On-Site Service Specialist
Paladin Consulting
Southbridge, MA
07.2009 - 12.2009
- Maintained accurate records of inventory levels and stock replenishment orders.
- Resolved customer inquiries in a timely manner while maintaining high quality standards.
- Provided on-site customer service and technical support for various products.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Resolved customer complaints promptly and professionally.
CAD/CAM Programmer
Atlas Die, LLC
Palmer, MA
02.2008 - 12.2008
- Read programming instructions and product blueprints to determine sequences and dimensional requirements.
- Produced drawings using CAD software, drafting machines or hand tools.
- Ensured compliance with applicable industry standards during the design process.
Sales Associate
Staples
Springfield, MA
08.2003 - 02.2008
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Bachelor of Science - Business Management
American International College
Springfield, MA06-2010
Skills
- Project management
- Quality Assessment
- Program implementation
- Staff development
- Stock Replenishment Management
- Team management
- Inventory procurement
- Administration and Operations Oversight
- Inventory Procurement
- Business development
Timeline
Site Leader
Ricoh
06.2023 - 01.2025
Director of Communications
Springfield Pics
12.2019 - 06.2022
Area Customer Service Coordinator
Ricoh
12.2009 - 06.2023
On-Site Service Specialist
Paladin Consulting
07.2009 - 12.2009
CAD/CAM Programmer
Atlas Die, LLC
02.2008 - 12.2008
Sales Associate
Staples
08.2003 - 02.2008
Bachelor of Science - Business Management
American International College
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