Eric Roda
Lancaster,PA
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in inventory and quality control.
Overview
27
27
years of professional experience
Work History
Manager of Operations
All Tune And Lube
Harrisburg, Pennsylvania
10.2022 - Current
- Developed and implemented operational policies and procedures to ensure efficient daily operations.
- Managed and hired all employees, conducting performance evaluations and facilitating professional development.
- Negotiated contracts with vendors for services necessary for daily operations.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
Manager of Operations
T and M Enterprises
York, PA
10.2006 - 10.2022
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Developed and implemented operational policies and procedures to improve efficiency.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Prepared and presented reports on operational performance to executive leadership and board members.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
General Manager of Operations
Bridgestone Firestone North America
Jacksonville, FL
01.1998 - 08.2006
- Evaluated current systems and processes and developed plans for updating them as needed.
- Developed and implemented operational policies and procedures to improve efficiency.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Created and managed annual operating budget for the department.
- Recruited, hired, and trained new staff members according to organizational standards.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Collaborated with team leaders on quality audits.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
GED -
Manheim Twp High School
Lancaster, PA07-1993
Lancaster County Career And Technology Center
Willow Street, PASkills
- Logistics Management
- Maintenance Planning
- Customer Service
- Performance monitoring
- Organizational Management
- Customer Retention
- Business Planning
- Inventory Management
- Workflow Optimization
- P&L Management
- Onboarding and Orientation
Custom
- Automotive technician with 20 years plus
- Ase Certifications
- State Inspection and Emissions License
- Macs 608 Certifications
- Air Cond. Certifications
Timeline
Manager of Operations
All Tune And Lube
10.2022 - Current
Manager of Operations
T and M Enterprises
10.2006 - 10.2022
General Manager of Operations
Bridgestone Firestone North America
01.1998 - 08.2006
GED -
Manheim Twp High School
Lancaster County Career And Technology Center
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