Eric Roundy
Croswell
Summary
Dynamic Sales Manager with a proven track record excelling in relationship building and sales strategy development. Successfully increased sales revenue through effective training and motivational coaching, while enhancing client satisfaction. Expert in CRM software and dedicated to empowering high-performing sales teams to exceed targets consistently.
Performance-oriented Sales Leader offering exceptional record of achievement over 38-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
15
15
years of professional experience
Work History
Sales Manager
Glassman Kia
Southfield, MI
01.2026 - 08.2026
- Developed and maintained customer relationships to drive sales growth.
- Conducted product presentations to highlight features and benefits to potential buyers.
- Collaborated with marketing team to implement promotional campaigns effectively.
- Analyzed sales data to identify trends and optimize inventory management.
- Trained and mentored new sales staff on product knowledge and sales techniques.
- Assisted in setting sales targets and monitored team performance regularly.
- Implemented customer feedback mechanisms to improve service quality and satisfaction.
- Resolved customer issues promptly, enhancing overall client experience and loyalty.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
General Manager
Elder Hyundai
Macomb, MI
04.2024 - 01.2026
- Oversaw daily operations, ensuring smooth workflow and optimal team performance.
- Implemented process improvements that enhanced customer satisfaction and service efficiency.
- Managed inventory levels, optimizing stock management and reducing waste.
- Trained and mentored staff on best practices in sales and customer service techniques.
- Analyzed market trends to inform pricing strategies and promotional campaigns.
- Coordinated training programs aimed at enhancing employee skills and performance metrics.
- Led initiatives to streamline communication between departments, improving operational cohesion.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Nissan of Coolsprings
Franklin TN
03.2019 - 01.2024
- Developed strategic partnerships with local businesses to increase brand visibility and community engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Oversaw daily operations, ensuring smooth workflow and optimal team performance.
- Managed inventory levels, optimizing stock management and reducing waste.
- Trained and mentored staff on best practices in sales and customer service techniques.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Manager
Dick Scott CDJR
Plymouth MI
02.2012 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
No Degree - Business
Community College of The Air Force
Montgomery, ALHigh School Diploma -
Brandon High School
Brandon FL05-1983
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Sales strategy development
- Positive and upbeat
- Sales process
- Sales tracking
- Sales operation
- Goal setting
- Sales processes
- Sales operations
- Rapport and relationship building
- Sales coaching
- New business development
- Persuasive negotiations
- KPI tracking
- Empowers high-performing sales teams
- Decisive
- CRM software
- Marketing strategy
- Prospecting skills
- Resolution-oriented
- Continuous improvements
- Team oversight
- Employee motivation
- Training and development
Timeline
Sales Manager
Glassman Kia
01.2026 - 08.2026
General Manager
Elder Hyundai
04.2024 - 01.2026
General Manager
Nissan of Coolsprings
03.2019 - 01.2024
Sales Manager
Dick Scott CDJR
02.2012 - 03.2019
No Degree - Business
Community College of The Air Force
High School Diploma -
Brandon High School