Eric Russell
West Palm Beach,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Olive Garden
10.2023 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Wawa Food Markets
01.2023 - 09.2023
- Maintained a clean and efficient work area, ensuring adherence to health and safety regulations.
- Provided exceptional service to customers, addressing any concerns or special requests promptly and professionally.
- Collaborated with kitchen team members to efficiently prepare and serve hot food items during peak hours.
- Enhanced customer satisfaction by providing high-quality hot food dishes in a timely manner.
Education
Bachelor - Early Childhood Education
Palm Beach State College
Lake Worth, FLHigh school diploma - General Education
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2016
Skills
- Adept with Microsoft Office Suite and computer programs, fast typing
- Proficient in marketing, and Data Analysis
- Guest Engagement
- Cash Handling
- Exceptional customer service
- Strong Work Ethic
Accomplishments
- Achieved increase in sales through effectively helping with promotional marketing campaigns.
- Collaborated with a team of 10 in the development of L.D.T.A Project.
Certification
Driver's License, 03/01/23, 03/01/27
Personal Information
Willing To Relocate: Anywhere
Timeline
Server
Olive Garden
10.2023 - 05.2024
Customer Service Representative
Wawa Food Markets
01.2023 - 09.2023
Bachelor - Early Childhood Education
Palm Beach State College
High school diploma - General Education
Palm Beach Gardens High School
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