Eric Sanchez
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
24-7 Intouch
Phoenix, AZ
01.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
amazon delivery
Phoenix, AZ
02.2023 - 08.2024
- Troubleshot any issues that arose during shipping process or post-purchase experience.
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
- Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
- Delivered presentations and product demonstrations of specialized offerings.
- Canceled orders based on customer requests or inventory or delivery problems.
- Composed images of products using video or still cameras, lighting equipment and editing software.
Customer Service Representative
Progrexion
Phoenix, AZ
01.2023 - 05.2023
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Some College (No Degree) - Criminology
Glendale Community College
Glendale, AZSkills
- Scheduling
- Product Knowledge
- Account updating
- Complaint resolution
- Paperwork Processing
- Inbound and Outbound Calling
- Information Security
- Appointment Scheduling
- Data Entry
- Consultative Sales
- Positive and professional
- Courteous demeanor
- Customer Education
- De-Escalation Techniques
- Conflict Resolution
Timeline
Customer Service Representative
24-7 Intouch
01.2024 - Current
Customer Service Representative
amazon delivery
02.2023 - 08.2024
Customer Service Representative
Progrexion
01.2023 - 05.2023
Some College (No Degree) - Criminology
Glendale Community College