Eric Settlemire
Valencia,PA
Summary
Seasoned Dispatcher and Central Station Assistant Supervisor with a proven track record at Vector Security, adept in customer service and software proficiency. Excelled in stress tolerance and decision-making, significantly enhancing response times and employee performance. Expert in prioritizing calls and providing technical support, showcasing exceptional multitasking and organizational skills.
Overview
2025
2025
years of professional experience
Work History
Dispatcher
Affiliated Monitoring
Central Station Assistant Supervisor
Vector Security
10.2013 - 03.2024
Processing alarms, taking incoming calls, general receiver maintenance and upkeep, taking escalated calls, fielding employee questions, technical support, monthly employee reviews, tallying hourly response times, employee training, reviewing employee work, etc.
Education
BFA, Didn't Graduate - Film And Video Production
Point Park College
Pittsburgh, PA2004
High School Diploma - General Studies
Mars Area High School
Mars, PA06.2000
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Dispatching procedures
- Stress tolerance
- Attention to detail
- Prioritizing calls
- Customer relations
- Traffic monitoring
- Multitasking and organization
- Software proficiency
Timeline
Central Station Assistant Supervisor
Vector Security
10.2013 - 03.2024
Dispatcher
Affiliated Monitoring
BFA, Didn't Graduate - Film And Video Production
Point Park College
High School Diploma - General Studies
Mars Area High School
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