Professional Summary
Overview
Work History
Education
Skills
Timeline

Eric Shields

AGS
Madison,WI
11
years of professional experience

Results-driven Slot Technician with AGS, skilled in electrical troubleshooting and guest service. Enhanced casino revenue by ensuring optimal performance of gaming equipment through effective maintenance and repair. Trained junior technicians, fostering teamwork and collaboration while consistently exceeding performance goals and maintaining high-quality standards.

Work History

Slot Technician

10 Years 11 Months
AGS | 11.2015 - Current
  • Conducted routine maintenance on slot machines to ensure optimal performance and reliability.
  • Diagnosed and repaired electronic components of gaming devices, utilizing specialized tools and equipment.
  • Collaborated with team members to troubleshoot issues swiftly, minimizing downtime for gaming operations.
  • Assisted in the installation of new slot machines, ensuring compliance with regulatory standards and safety protocols.
  • Trained junior technicians on equipment handling and troubleshooting techniques, fostering a collaborative work environment.
  • Documented repair processes and maintenance records to enhance operational efficiency and accountability.
  • Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
  • Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.

Education

High School Diploma

Madison West | Madison, WI | 06.1998

Skills

Electrical troubleshooting
Guest service
Hand tool expertise
Machine maintenance
Hardware installation
Software configuration
Service requests
Preventative maintenance
Maintenance and repair

Timeline

Slot Technician

AGS
11.2015 - CurrentRead More

Madison West

High School Diploma
Read More
Eric Shields