Eric Smith
Summary
Hardworking [Field Service Technician] bringing 27+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Determined [Mail Handler] with 2-year background in loading and unloading bulk mail to delivery trucks. Excellent in following standard policies, procedures and related federal guidelines. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills.Trained in flight line operations and equipment operation. Responsible [Delivery Driver] brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Current [Class B] license with [airbrakes] endorsement.
Overview
34
34
years of professional experience
Work History
Field Service Technician
Hotwire Communications
Fort Lauderdale, FL
02.2014 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Field Service Technician
Verizon
Alexandria, VA
11.1996 - 12.2013
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
Mail Handler
USPS, United States Postal Service
Dulles, VA
05.1994 - 11.1996
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
Ramp Serviceman
United Airlines
Dulles, VA
05.1994 - 11.1996
- Improved aircraft turnaround times by efficiently loading and unloading baggage, cargo, and mail from aircraft.
- Maintained a clean and organized ramp area for efficient operations and reduced risk of accidents.
- Supported airline customer service efforts by promptly delivering baggage to claim areas, minimizing wait times for passengers.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Delivery Driver
Sherwin-Williams
Merrifield, VA
03.1992 - 05.1994
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Sales Floor Associate
Sports Authority
Tyson's Corner, VA
01.1990 - 03.1992
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
Education
High School Diploma -
Falls Church High School
Falls Church, VA06.1989
Skills
- Installation and maintenance
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Technical Troubleshooting
- Valid Driver's License
- Service Quality
Timeline
Field Service Technician
Hotwire Communications
02.2014 - Current
Field Service Technician
Verizon
11.1996 - 12.2013
Mail Handler
USPS, United States Postal Service
05.1994 - 11.1996
Ramp Serviceman
United Airlines
05.1994 - 11.1996
Delivery Driver
Sherwin-Williams
03.1992 - 05.1994
Sales Floor Associate
Sports Authority
01.1990 - 03.1992
High School Diploma -
Falls Church High School