Open To Work
Eric Smith
Herndon,USA
Work Preference
Summary
Program manager specializing in strategic program management and operational excellence. Successfully implemented frameworks that improved project management office efficiency and delivered significant cost reductions. Experienced in driving change through innovative solutions and fostering collaboration across diverse teams.
Overview
1
1
Certification
16
16
years of professional experience
Work History
PROGRAM MANAGER – EEE PMO Off Google Engineering
Google
Mountain View, USA
04.2022 - Current
- Leveraged subject-matter expertise to drive complex, multi-disciplinary engineering workstreams from inception to completion.
- Identified and implemented improvements fostering collaboration among cross-functional teams, increasing project delivery success.
- Collaborated with internal partners to define project requirements and timelines, proactively managing risks while maintaining clear communication with stakeholders.
- Key contributor to strategic planning and process optimization within the XXX area.
- Delivered strategic initiatives aligning with organizational vision, enhancing overall operational effectiveness.
Principal Consultant
Smith Information Resources
Herndon, Virginia
11.2020 - 04.2022
- Collaborated with organizations to implement strategic plans, achieving $70 million in annual savings through license pooling.
- Provided strategic leadership to cross-functional teams for software application and business process delivery.
- Managed software applications to improve project management office efficiency for customers and partners, ensuring timely and effective delivery.
- Established framework for program roadmap management, including scope, scheduling, quality control, and budgets.
- Revamped outdated processes with commercial off-the-shelf solutions, achieving compliance with security and governance standards.
- Advised clients on best practices for technology implementation and operational efficiency.
- Staffed and retained application and support teams, fostering a culture of collaboration to enhance client value delivery.
- Cultivated strong client relationships to understand needs and drive satisfaction.
SR. TECHNICAL PROJECT MANAGER
FANNIE MAE
06.2020 - 11.2020
- Collected and analyzed requirements to deliver executive and program-level reporting.
- Managed enterprise cloud program
- Reporting is used to monitor the program’s $43.9M budget and performance during the migration of assets from on-prem to the AWS Cloud.
- Developed reporting infrastructure which has helped the program meet the 2020 cloud migration target 3 months ahead of schedule.
- Implemented scalable reporting improvements to meet 2021 migration targets, 4x greater than 2020.
- Utilized Agile methodology, Jira, BI reporting dashboard, and MS Teams to manage requirements and development process.
PROJECT MANAGER / SCRUM MASTER
MARRIOTT INTERNATIONAL
09.2019 - 05.2020
- Directed project activities utilizing Agile SCRUM methodology, Jira, BI reporting dashboard, and MS-Teams to enhance project delivery.
- Facilitated daily and weekly meetings with stakeholders, delivering executive and program-level reporting to ensure alignment and transparency.
- Collaborated with product owners, software developers, DevOps, and infrastructure teams to develop and maintain tools, scripts, and provisioning environments for continuous code deployment from product requirements backlog and DevOps pipeline.
- Delivered application projected to increase leisure travel bookings on the Marriott.com site by 20%.
- Led all DevOps activities for full stack development initiative to create new destination discovery products to help customers when planning leisure travel using the Marriott.com cloud.
BUSINESS and TECHNICAL PROJECT MANAGER
FANNIE MAE
04.2018 - 09.2019
- Led Managed securities operations processes activities for CSPi project funded to move targeted monthly actions to outsourced shared services provider Common Securities Services (CSS).
- Defined and prioritized requirements with business area organization leads to ensure alignment with project goals.
- Monitored implementation readiness status, including KPI/SLA definition and business process controls validations, while coordinating change control and production support integration between Fannie Mae and shared services provider.
- Led project activities using Agile SCRUM methodology, BI reporting Dashboard and MS-Teams.
- Led daily/weekly/monthly meetings with internal and external stakeholders, producing executive and program-level reporting to provide visibility on project progress.
- Securities Operations
OPERATIONS MANAGER
MICROSOFT
11.2017 - 04.2018
- Directed day-to-day operations, capacity planning and long-term strategic direction of 160 Microsoft and 400 global IBX data centers used to support Microsoft’s $20B EDGE/WAN Azure infrastructure.
- Led data center security, hardware, power, and network implementations to ensure operational integrity.
- Reviewed metrics to identify IBX, hardware, and network build requirements, aligning resources with operational goals.
- Managed customer and vendor relationships, ensuring adherence to defined KPIs and SLAs.
- Conducted pre-launch site readiness assessments, vendor contract and SOW reviews.
TECHNICAL PROJECT MANAGER
AARP
06.2016 - 06.2017
- Led project activities using Agile SCRUM methodology to achieve 60% increase in project deliveries through implementation of portfolio management processes and methodologies.
- Managed complex inter-disciplinary IT projects, overseeing resource allocation for all infrastructure and network components while providing leadership to technical teams.
- Led the delivery of large-scale infrastructure and network security projects funded to grant and secure access to the network and improve network reliability.
- Led identity management implementation to create and secure end user identities.
- Executed administrative duties to ensure smooth project operations, including team onboarding and pre- and post-launch testing.
- Reviewed and mapped requirements in Infrastructure and ITSM Managed Service contract to identify potential value leakage.
TECHNICAL PROJECT MANAGER
VMWARE
09.2015 - 02.2016
- Implemented SFDC process that vastly improved lead tracking capabilities and resulted in increased lead closures and 20% education revenue increase.
- Directed analysis, requirements, and design phases for sales and marketing lead generation project, aligning objectives with stakeholder needs.
- Managed internal resources to define, document, and prioritize application requirements, ensuring clarity and alignment across teams.
- Collaborated with vendor and internal resources to define cloud-based technical solutions, enhancing system integration and performance.
- Conducted executive stakeholder briefing sessions to ensure continued alignment within all impacted organizations.
PROJECT DIRECTOR
FANNIE MAE
08.2015 - 02.2016
- Directed PSS Level-1 and Level-2 managed service provider rebid project, ensuring alignment across five strategic portfolios.
- Guided PSS vendor rebid contract process, aligning SLA and KPI with ITSM/ITIL business requirements for improved service delivery.
- Engaged organization leads from impacted business areas to define and prioritize requirements, enhancing project alignment and stakeholder buy-in.
- Delivered significant savings of $10K monthly through helpdesk task automation recommendations.
- Production Support Service (PSS)
PMO BUSINESS and TECHNICAL PROJECT DIRECTOR
SC JOHNSON
11.2013 - 02.2015
- Established Shared Services Service Delivery Project Management Office (PMO) to integrate outsourced managed service resources, enhancing operational efficiency.
- Implemented demand governance and portfolio prioritization policies for application and infrastructure delivery.
- Deployed repeatable processes based on the Agile SCRUM methodology.
- Oversaw vendor management to consistently meet or exceed customer satisfaction SLAs and KPIs.
- Reduced expenses through implementation of efficient and standardized processes.
- Implemented Identity Management best practices to create and secure user identity and grant secure access to the network.
SR. DIRECTOR OF PROJECTS AND PROGRAMS – IT GOVERNANCE SERVICES
Symantec
Mountain View, USA
01.2011 - 08.2013
- As a direct report to the Chief Information Officer I led, managed, and oversaw projects, initiatives, and daily operations related to assessing business and technology processes along with the functional needs for the enterprise; designing and implementing the optimal mix of system components to support business needs meeting security requirements.
- Defined and managed a portfolio of critical enterprise initiatives involving technology, business processes, and associated human capital that spanned systems, geographies, and functions within the organization.
- Integrated PMO measures, metrics, thresholds, and targets to align performance with business strategies and improve risk management.
- Standardized Agile project management practices to enhance project delivery and team collaboration.
- Delivered all phases of Managed Service Provider contract renewal, evaluation, and selection program valued at $150M.
- Developed and enforced Identity Access Management (IAM) best practices.
- Researched and selected vendors for the development of technical solutions in conjunction with executive management.
- Delivered executive management reports on key accomplishments, issues, and concerns to inform strategic decision-making.
- Planned and managed the program budget, approved expenditures, budget transfers and accruals.
- Represented the program as an expert or resource to cross-functional project or coordinating teams and reported to senior management on the program's production activities, and efforts.
Education
Master of Science - Management Information Systems (MIS)
University of Maryland
College Park, MDBachelor of Science - Computer Information Systems (CIS)
DeVry University
Columbus, OHSkills
- Strategic program management
- Program governance
- Cross-functional leadership
- Vendor management
- Risk and compliance governance
- Cloud computing
- Software as a service (SaaS)
- Infrastructure deployment
- Data center operations
- Process improvement
- Enterprise software
Certification
- AWS CCP
- TOGAF 9.1 Level 1 and Level 2
- PMP
- Master Project Management
- FedRamp
- Certified Scrum Master (CSM)
- ITIL V3
- Lean - Six Sigma Greenbelt
- Certified Information Systems Auditor (CISA)
Highlights Of Expertise
- Strategic Program/Project Management
- Governance/Risk/Compliance
- Vendor/Supplier Management
- Cross-Functional Team Leadership
- Data Center Operations
- Cloud Services
- Process Review/Improvement
- Software as a Service (SaaS)
- Infrastructure Deployment
- Enterprise Software
Timeline
PROGRAM MANAGER – EEE PMO Off Google Engineering
Google
04.2022 - Current
Principal Consultant
Smith Information Resources
11.2020 - 04.2022
SR. TECHNICAL PROJECT MANAGER
FANNIE MAE
06.2020 - 11.2020
PROJECT MANAGER / SCRUM MASTER
MARRIOTT INTERNATIONAL
09.2019 - 05.2020
BUSINESS and TECHNICAL PROJECT MANAGER
FANNIE MAE
04.2018 - 09.2019
OPERATIONS MANAGER
MICROSOFT
11.2017 - 04.2018
TECHNICAL PROJECT MANAGER
AARP
06.2016 - 06.2017
TECHNICAL PROJECT MANAGER
VMWARE
09.2015 - 02.2016
PROJECT DIRECTOR
FANNIE MAE
08.2015 - 02.2016
PMO BUSINESS and TECHNICAL PROJECT DIRECTOR
SC JOHNSON
11.2013 - 02.2015
SR. DIRECTOR OF PROJECTS AND PROGRAMS – IT GOVERNANCE SERVICES
Symantec
01.2011 - 08.2013
Master of Science - Management Information Systems (MIS)
University of Maryland
Bachelor of Science - Computer Information Systems (CIS)
DeVry University