Eric Super
Fairview,TN
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, with 6 years of experience honed at Pizza Ranch Buffet and Waffle House. Proven track record in training staff, managing inventory, and enhancing guest satisfaction through effective communication and adherence to cleanliness standards. Committed to maintaining high-quality food safety practices while delivering memorable dining experiences. Capable of managing and doing high volume work both back and front of house.
Overview
7
7
years of professional experience
Work History
Server
Waffle House
Fairview, TN
04.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food preparation and presentation to ensure quality standards were met.
- Processed customer orders efficiently, ensuring accuracy and speed during peak hours.
- Collaborated with a large team of servers
Shift Lead
Pizza Ranch Buffet
Coralville, IA
08.2024 - 09.2025
- Supervised team members to ensure efficient service and adherence to operational standards.
- Trained new staff on menu items, safety protocols, and customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies based on demand.
- Implemented best practices for food safety and cleanliness in dining areas.
- Monitored shift performance, adjusting workflows to optimize guest satisfaction and efficiency.
Assistant Manager
Pizza Ranch Buffet
Coralville, IA
09.2024 - 01.2025
- Assisted in managing daily operations to ensure efficient service delivery.
- Trained new staff on customer service protocols and operational procedures.
- Coordinated inventory management to maintain adequate stock levels.
- Implemented quality control measures to enhance food safety compliance.
- Monitored cash handling procedures to ensure accuracy and security of transactions.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
Line Cook
Pizza Ranch Buffet
Winterset, IA
07.2020 - 01.2023
- Prepared and cooked menu items according to established recipes and quality standards
- Maintained cleanliness and organization of kitchen equipment and workstations
- Assisted in inventory management, tracking ingredients and supplies
- Collaborated with team members to ensure timely food service during peak hours
Server
Pizza Ranch Buffet
Winterset, IA
01.2020 - 06.2020
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food preparation and presentation to ensure quality standards were met.
- Processed customer orders efficiently, ensuring accuracy and speed during peak hours.
Prep Cook
Pizza Ranch Buffet
Winterset, IA
08.2019 - 12.2019
- Prepared and assembled ingredients for menu items in accordance with established recipes.
- Maintained cleanliness and organization of workstations to adhere to food safety standards.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Collaborated with kitchen staff to ensure timely service during peak hours.
Education
Associate of Science -
Des Moines Area Community College
Ankeny, IASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
Languages
Spanish
Elementary
Timeline
Server
Waffle House
04.2025 - Current
Assistant Manager
Pizza Ranch Buffet
09.2024 - 01.2025
Shift Lead
Pizza Ranch Buffet
08.2024 - 09.2025
Line Cook
Pizza Ranch Buffet
07.2020 - 01.2023
Server
Pizza Ranch Buffet
01.2020 - 06.2020
Prep Cook
Pizza Ranch Buffet
08.2019 - 12.2019
Associate of Science -
Des Moines Area Community College