Eric Tellez
Roanoke
Summary
Dynamic bartender trainer with expertise in classic cocktails and cash handling, honed at Yard House Darden Restaurants. Proven ability to enhance customer loyalty through exceptional service and effective employee coaching. Recognized for implementing best practices that improved bar efficiency and elevated the overall guest experience.
Overview
12
12
years of professional experience
Work History
BARTENDER TRAINER
YardHouse Darden Restaurants
Addison
11.2018 - Current
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions
SERVICE MANAGER
Chipotle
Ontario
03.2015 - 07.2018
- Handled escalated customer complaints professionally, transforming negative experiences into opportunities for loyalty
- Hired, trained and supervised team of service staff members to meet business goals
- Created and updated regular inventory reports and records
- Worked effectively in fast-paced environments
BARTENDER
Chilis's Bar and Grill
Montclair
08.2013 - 10.2015
- Promoted a cooperative atmosphere via strong team collaboration
- Built loyal clientele through exceptional service
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices
Education
Associate of Arts And Sciences - Nutrition Sciences
Chaffey College
Rancho Cucamonga, CA10.2016
Skills
- Cash handling proficiency
- Employee coaching
- Classic cocktail mastery
- Beer expertise/cicerone certification
Timeline
BARTENDER TRAINER
YardHouse Darden Restaurants
11.2018 - Current
SERVICE MANAGER
Chipotle
03.2015 - 07.2018
BARTENDER
Chilis's Bar and Grill
08.2013 - 10.2015
Associate of Arts And Sciences - Nutrition Sciences
Chaffey College