Eric Thomas
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to work hard to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Phone Operator
Anova Analytic Concepts
04.2021 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of [Number] calls per day and directed to appropriate departments and personnel.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Support Specialist
H&r Block
12.2018 - 02.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
Production Operator
Inteva
02.2015 - 05.2018
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
Education
Metropolitan Community College - Kansas City
Kansas City, MO05.2009
High School Diploma -
Northeast High School
Kansas City, MO05.2007
Skills
- Office Administration
- Professional Relationships
- Telephone Etiquette
- Greeting Visitors
- Data Entry
- Phone Call Direction
- Information Assistance
- Appointment Confirmation
- Supply Restocking
- Client Satisfaction
Timeline
Phone Operator
Anova Analytic Concepts
04.2021 - Current
Support Specialist
H&r Block
12.2018 - 02.2021
Production Operator
Inteva
02.2015 - 05.2018
Metropolitan Community College - Kansas City
High School Diploma -
Northeast High School
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