Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eric Thomas

Darby,PA

Summary

Customer Service & Operations Professional with 23+ years of experience delivering exceptional client support across industries including retail, security, and personal care. Skilled in conflict resolution, financial accuracy, team leadership, and personalized care. Recognized for driving service excellence, building trust, and improving operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Direct Care Worker

Public Partnership
07.2014 - 07.2025
  • Provided compassionate care and support to clients, assisting with daily tasks and personal needs.
  • Implemented personalized care plans, improving client independence and satisfaction.
  • Coordinated with healthcare professionals to deliver integrated, comprehensive care.
  • Maintained accurate records of medications and client interactions to ensure accountability.

Security Guard

Global Security
07.2013 - 08.2014
  • Monitored premises to ensure safety and enforce regulations in high-traffic environments.
  • Provided assistance to visitors, addressing inquiries while maintaining a secure environment.
  • Calmly diffused conflicts and emergencies, protecting staff, customers, and property.

Assistant Manager

Advance Auto Parts
03.2008 - 06.2013
  • Supervised daily operations, ensuring quality customer interactions and service delivery.
  • Trained and mentored employees on customer service standards and sales practices.
  • Resolved customer concerns to ensure positive experiences and repeat business.
  • Handled financial transactions, reconciled registers, and managed bank deposits.

Assistant Manager

Jiffy Lube
06.2002 - 03.2008
  • Led a team to provide efficient automotive services while ensuring customer satisfaction.
  • Educated customers on vehicle maintenance and service options, fostering trust and loyalty.
  • Oversaw cash handling, daily reporting, and staff performance evaluations.

Education

High School Diploma -

South Philadelphia High School
Philadelphia, PA

Skills

  • Customer Support
  • Complaint Resolution
  • Conflict Management
  • De-escalation
  • Retail Operations
  • POS Systems
  • Product Recommendations
  • Upselling
  • Financial Accuracy
  • Team Leadership
  • Staff Training
  • Interpersonal Skills
  • Transaction Processing
  • Dependability

Certification

  • Direct Care Training & Competency Certification — PA Dept. of Public Welfare
  • Certification — Security and Safety Procedures Training, 2015-06

Languages

English
Full Professional

Timeline

Direct Care Worker

Public Partnership
07.2014 - 07.2025

Security Guard

Global Security
07.2013 - 08.2014

Assistant Manager

Advance Auto Parts
03.2008 - 06.2013

Assistant Manager

Jiffy Lube
06.2002 - 03.2008

High School Diploma -

South Philadelphia High School

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