Eric Thomasson
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Productive Waiter with distinguished understanding of [Area of expertise] dining and [Type] establishments. Skilled at increasing sales of specials and beverages with excellent salesmanship and success in handling over [Number] tables at once. Committed to effective collaboration and excellent service. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
34
34
years of professional experience
Work History
Waiter
Luby's Cafeteria
Katy, TX
08.2015 - 10.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Sales Manager
From Grandma's Kitchen To Yours
Houston, TX
07.2012 - 07.2015
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Sales Associate
The Home Depot
Houston, TX
01.2007 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
Insurance Sales Manager
American National Insurance Company
Galveston, TX
09.1986 - 01.2006
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Reviewed [Type] and [Type] clients' policies every [Timeframe] and recommended product additions or revisions to reflect changing needs.
- Adhered to legal requirements and agency and industry regulations in selling and servicing [Type] and [Type] insurance policies.
- Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ01.2010
Skills
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- Food and Beverage Service
- Staff Training
- Verbal and Written Communication
- Able to Lift 30 Pounds
- PPE Guideline Compliance
- Cool Under Pressure
- High Energy and Stamina
- Food Safety Standards
- Menu Memorization and Presentation
- Service-Oriented
- Customer Service and Rapport
- Workflow Coordination
- Team Player
- Special Requests and Substitutions
Timeline
Waiter
Luby's Cafeteria
08.2015 - 10.2021
Sales Manager
From Grandma's Kitchen To Yours
07.2012 - 07.2015
Sales Associate
The Home Depot
01.2007 - 12.2012
Insurance Sales Manager
American National Insurance Company
09.1986 - 01.2006
Bachelor of Science - Management
University of Phoenix