Eric Thompson
West Chester
Summary
Self-motivated individual with experience with Quality, Safety and 10+ years in leadership looking to obtain a role that will utilize my abilities to drive results and proactively recognize opportunities in order to drive process improvement. Key proficiencies are communication, leadership, accountability, collaboration and Process Improvements.
Overview
25
25
years of professional experience
Work History
QA/Systems Area Manager
Walmart Ecommerce
09.2022 - Current
- Lead a team of Systems operators to maintain hardware and software.
- Manage the troubleshooting of systems applications by working on systems problem resolutions with Information Systems Division (ISD) and vendors; and supporting the continuing development of current and future systems applications.
- Supervise and develop QA associates in area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.
- Managed QA and Systems daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Coordinate weekly exits for Liquidations and Donations to non-profit organizations.
- Successfully passed yearly Systems Compliance Review(SCR) Audits with a 97.5% out of 100% average the past 2 years.
Quality Engineering Manager/ Management Representative
Oliver Healthcare Packaging
01.2020 - 06.2022
- Manage the overall health of the Quality Management System
- Certified Quality Inspector through BSI for Internal Auditing
- Managed 4 QC technicians and 1 Quality Engineer
- Weekly RAIL reviews on current quality initiatives
- Performed biannual Management Review with top management
- Track and trend internal and external customer complaints and drive QIR’s for verification of effectiveness
- Tasked with filling the Plant Manager role when position was vacant from June 2020 – August 2020
- Lead “Project Phoenix” validation for Coater 1 upgrades.
Quality Control Manager
Pivotek
07.2019 - 12.2019
- Standardize prefab process controls for modular bathrooms
- Facilitate Kaizen events to promote Pod build efficiency
- Track Quality Deviation Reports for weekly meetings
- Provide corrective actions for quality issues on the production floor.
Quality Engineer
Serta Simmons Bedding
11.2015 - 04.2019
- Support Plant QE with daily operations
- Perform IQ/OQ/PQ validations for various plants throughout the SSB network
- Perform pilots for new product lines plantwide
- Handle supplier quality issues /SCARs/Audits with S.Q.E
- Continuous Improvement throughout the plant with M.E
- Minitab data collection/SPC/analysis for SQDC and product qualification
- Involved in “Lift and Shift” projects in Springfield, Mass and Houston, Tx
- Lead project to save over $30K in obsolete material for the Monroe plant
- Work with VSM’s/VSL’s to solve quality issues within production
- Managed team of 4-6 Quality Techs.
Quality Assurance Manager/ Safety Coordinator
PM Company
11.2013 - 09.2015
- Performed hourly checks on machines to ensure correct materials being utilized
- Inspect all rejected incoming rolls of paper for damage
- Spoke with all paper suppliers to discuss quality issues
- Performed audits on machine operator’s paperwork for accuracy
- Checked finished products to ensure quality and accuracy.
Shipping Supervisor
PM Company
11.2013 - 09.2015
- Print orders for pickers throughout the day
- Daily cycle counts to ensure correct inventory
- Daily meetings with customer service and scheduler to verify when orders were available for shipment
- Order shipping supplies
- Schedule times with carriers to arrange customer pickups for truckload shipments
- Produced and fax export documents for international shipments.
Operator/QA Technician
Graham Packaging
04.2008 - 11.2013
- Operate blow molder machine to produce quality containers for Valvoline, Napa
- Performed Quality checks for quality assurance and improved processes for mechanical issues to improve productivity
- Programming changes to distribute material evenly throughout the bottle
- Perform bottle color changes daily
- Signed off on label changes to ensure bottles were labeled correctly and bottle integrity
- Assist maintenance with mold changes/wheel greasing
- Set up CI vision system to reject poorly labeled bottles.
Internet Sales Consultant
Beechmont Ford
05.2006 - 04.2008
- Performed 'email blasts' to previous and potential clients to increase sales
- Respond to Internet inquiries and replied to questions on our products, incentives and credit applications
- Helped closed pending deals on new sales.
Shipping/Receiving Clerk
Avery Dennison
01.2004 - 01.2006
- Print orders for picking
- Communicate with production on ETA of finished product
- Worked with management on different 5S and Greenbelt projects.
ECS Supervisor
UPS
01.1999 - 01.2004
- Supervised team that was responsible for entering exceptions for undelivered packages
- In charge of the customer service team and handled customer complaints via in person and over the phone
- Controlled high valued parcels
- Ensured all orders scanned and loaded on the correct destination trailer.
Education
Business Administration
The Ohio State University
Columbus, OH01.1998
High School Diploma -
Winton Woods High School
Cincinnati, OH06.1996
Skills
- Organization
- Attention to detail
- 5 Why
- 6S
- SPC
- Kaizen
- Root Cause Analysis
- Continuous Improvement
- Decision making
- Customer relations
- Customer service
- Data entry
- Problem solving
- Microsoft Outlook
- Minitab
- Word
- Excel
- ISO 13485:2016
- Daily Management Systems(DMS)
Timeline
QA/Systems Area Manager
Walmart Ecommerce
09.2022 - Current
Quality Engineering Manager/ Management Representative
Oliver Healthcare Packaging
01.2020 - 06.2022
Quality Control Manager
Pivotek
07.2019 - 12.2019
Quality Engineer
Serta Simmons Bedding
11.2015 - 04.2019
Quality Assurance Manager/ Safety Coordinator
PM Company
11.2013 - 09.2015
Shipping Supervisor
PM Company
11.2013 - 09.2015
Operator/QA Technician
Graham Packaging
04.2008 - 11.2013
Internet Sales Consultant
Beechmont Ford
05.2006 - 04.2008
Shipping/Receiving Clerk
Avery Dennison
01.2004 - 01.2006
ECS Supervisor
UPS
01.1999 - 01.2004
Business Administration
The Ohio State University
High School Diploma -
Winton Woods High School
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