High-performing professional with several years of experience delivering successful results for quality assurance, business operations, productivity and team development. Compliance specialist who thrives in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
28
28
years of professional experience
Work History
QA/Systems Area Manager
Walmart
Macclenny , FL
05.2022 - Current
Cultivated positive rapport with associates and team leadership.
Oversaw the recruitment process for new staff members including interviewing and training.
Reviewed staffing needs to ensure adequate coverage at all times.
Worked successfully with diverse group of associates to accomplish goals and address issues.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
QA/Systems/CRO Area Manager
Walmart
Arcadia , FL
09.2016 - 04.2022
Cultivated positive rapport with associates and team leadership.
Oversaw the recruitment process for new staff members including interviewing and training.
Reviewed staffing needs to ensure adequate coverage at all times.
Worked successfully with diverse group of associates to accomplish goals and address issues.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Dry Shipping Area Manager
Walmart
Arcadia , FL
08.2015 - 08.2016
Cultivated positive rapport with associates and team leadership.
Reviewed staffing needs to ensure adequate coverage at all times.
Coached, developed and motivated team to achieve goals.
Managed effectively to ensure tasks were completed on schedule and deadlines were met.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Area Manager
Walmart
Gordonsville, VA
01.2003 - 07.2015
Area Manager: Dry Shipping, Dry Receiving, FDD Receiving, QA/Systems
Supervisor: Dry Shipping, QA, MCO.
Meat and Produce Receiver
Collaborated closely with team members to achieve objectives and meet deadlines.
Reviewed staffing needs to ensure adequate coverage at all times.
Cultivated positive rapport with associates and team leadership.
Meat and Produce Receiving Supervisor
Walmart
Auburn , IN
04.2001 - 01.2003
Other positions held, Meat and Produce Receiving Hauler and Receiver, QA Inventory Control, Quality Control Clerk.
Provided training and guidance to new team members on proper procedures related to receiving activities.
Worked successfully with diverse group of coworkers to accomplish goals and address issues.
Ensured that all items received were accurately counted, weighed and inspected for quality.
Operated forklifts, hand trucks, or other equipment to load, unload, transport and freight.
Monitored quality of merchandise received and shipped from facility.
Meat and Produce Receiver and Hauler
Walmart
Tomah, WI
02.2000 - 04.2003
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Operated forklifts, hand trucks, or other equipment to load, unload, transport freight.
Inspected and recorded incoming orders for count, damage and dates.
Assistant Manager
McDonald's/ Orwig Enterprises
Roaring Spring, PA
06.1997 - 01.2000
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Interviewed prospective employees and provided input to HR on hiring decisions.
Implemented quality control measures to uphold company standards.
Evaluated individual and team business performance and identified opportunities for improvement.
Supervised daily operations including scheduling shifts, assigning duties.
Managed customer service inquiries and complaints in a timely manner.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Maintained accurate records of sales transactions using point-of-sale systems.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Analyzed sales data to identify trends and adjust strategies accordingly.
Monitored employee attendance records, timekeeping, and payroll information.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained up-to-date knowledge of company products and services.