Eric Tibayan
Diamond Bar,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Seasoned Operations Manager and talented leader applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Sharecare
10.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted weekly performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with clients and business partners.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Streamlined operational processes by implementing efficient workflow management strategies.
Manager - Training and Quality
Sharecare Health Data Services
09.2020 - 10.2023
- Conducted orientation and training sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Built a new onboarding program for the company
Manager of Support Services
Sharecare
04.2018 - 12.2020
- Generated employee production and quality reports
- Monitored the opportunities of how operations could improve
- Developed and adapted the bonus structure for the Leadership team in Excel
- Created enjoyable ways to celebrate and encourage the employees and create an exciting culture
- Trained on HIPAA to employees
- Trained employees to pass the certification test
- Observed employees to optimize their operational process
- Working with managers to improve their employees' production and quality numbers.
Site Supervisor
Sharecare Health Data Services
04.2014 - 04.2018
- Trained new team members on site policies and procedures regarding HIPAA laws.
- Completed administrative tasks such as generating Excel spreadsheets to show the team their own production and progress
- Built and maintained relationships with our client personnel
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided onsite training to help develop employee skills.
Lead Pastor
Christian Bible Fellowship
02.2015 - 10.2017
- Preached (public speaking) every Sunday morning
- Led the church in a 100% increase in attendance.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Provided spiritual care through visitation, counseling, and prayer.
- Oversaw administration and management of all areas of ministry.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Served as mentor to children in church community, offering guidance and support.
Education
Masters of Divinity - Biblical Studies
Bethlehem College And Seminary
Minneapolis, MN05.2012
B.A. - Biblical Studies
Azusa Pacific University
Azusa, CA05.2005
Skills
Process Optimization
Power BI
Written and Oral Communications
Morale Improvements
Business Administration
Customer Relationships
Employee Performance Management System
Operational Efficiency
Problem-Solving
Team Leadership
Project Management
Strategic Planning
Timeline
Operations Manager
Sharecare
10.2023 - Current
Manager - Training and Quality
Sharecare Health Data Services
09.2020 - 10.2023
Manager of Support Services
Sharecare
04.2018 - 12.2020
Lead Pastor
Christian Bible Fellowship
02.2015 - 10.2017
Site Supervisor
Sharecare Health Data Services
04.2014 - 04.2018
Masters of Divinity - Biblical Studies
Bethlehem College And Seminary
B.A. - Biblical Studies
Azusa Pacific University
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