Eric Timmreck
Mercer Island,Washington
Summary
Accomplished Trust & Safety organizational leader and metrics-driven strategist, currently with OfferUp Inc., where I spearheaded a Trust & Safety overhaul, achieving 88% reduction in bad activity exposures. Expert in forming cross-organizational partnerships and delivering product solutions leveraging in-house capabilities, tools, data science, vendor services and emerging technologies to deliver innovative solutions. Known for team building, problem-solving, and delivering high quality user-experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Head of Trust & Safety/Director
OfferUp Inc.
Bellevue, WA
01.2021 - Current
- Developed and implemented strategy to deliver significant enhancements in Trust and Safety at OfferUp.inc
- Achieved consistent, positive results across all key trust and safety indicators.
- Revitalized the Trust and Safety department via new metrics, objectives, processes, technologies, tools, and career support.
- Conducted thorough competitive analysis to guide strategic initiatives
- Collaborated across the executive team and deeper within the organizations to solve problems.
- Formed strong partnerships with Engineering, Legal, Customer Service, Sales, and Product Teams
- Notable impacts include 96% decrease in account takeovers (ATOs) and transforming Trust & Safety from the primary reason for user churn to a segment leading strength
Product Planning & Data Science Manager
Microsoft Corporation
Redmond, WA
01.2013 - 01.2021
- Member of the Channel and IP Protection Leadership Team.
- Managed a team of product planners and data scientists, delivering products to detect theft, fraud, piracy, and misuse for over 33 million units of intellectual property per month.
- Defined visions and strategies, prioritized opportunities, created roadmaps, and collaborated with the engineering teams to deliver products.
- Managed the Data Science team to deliver solutions using a mix of custom-built and purchased solutions.
Senior Product Manager
Amazon.com
01.2011 - 01.2013
- Managed the Consumer Electronics category product roadmaps of features and experiments to improve the Amazon.com site experience, including page layouts, navigation, widgets, finders, tools, search algorithms, and search results.
- Managed prioritization of projects and resources to optimize time to market and sales growth.
Program Manager & Senior Program Manager Roles
Microsoft Corporation
Redmond, WA
01.2001 - 01.2011
- Managed teams as large as 30 people performing Product Management, Software Development, Technical Support, and Data Analysis.
- Planned and executed multi-year operational strategies in the OEM channel.
- Defined clear strategic and tactical roadmaps.
- Delivered market share, and reduced operating costs.
- Worked across the organization and with executives to architect solutions, secure funding, and allocate resources.
Education
M.B.A. - Master of Business Administration
University College Dublin School of Business
01.2006
B.A. - Astrophysics
Whitman College
01.1996
Skills
- Leader
- Metrics-Driven Strategic and Business Planner
- Team Builder
- Problem Solver
- Cross-organizational collaborator
- User/Customer Focused
Certification
- Cybersecurity, ISC2 CC, 2024
- Strategy & Innovation, Massachusetts Institute of Technology (MIT), Sloan School of Business, 2010
Awards
- OfferUp DNA Driven Award, 2022
- Microsoft Operations Customer Obsession Award, 2021
- Microsoft One Microsoft Award, 2018
- Microsoft OEM Operations MVP, 2010
- Microsoft Gold Star Award, 2010
- Microsoft Bench Leadership Development Program, 2009
- Microsoft Gold Star Award, 2008
- Microsoft Gold Star Award, 2007
- Microsoft OEM Channel, 'Broken Foot Award', 2004
Industryaffiliations
- Corporate Sponsor, Trust & Safety Professional Association
- Board Member, Marketplace Risk Conference (MRC)
Patents
Software Activation Using Digital Licenses, US Patent #8683579, Microsoft Corp, 2014
Accomplishments
- OfferUp Driven Award 2022
- Microsoft Operations Customer Obsession Award 2021
- Microsoft One Microsoft Award 2018
- Microsoft OEM Operations MVP 2010
- Microsoft Gold Star Award 2010
- Microsoft Bench Leadership Development Program, 2009 – 2010
- Microsoft Gold Star Award 2008
- Microsoft Gold Star Award 2007
Timeline
Head of Trust & Safety/Director
OfferUp Inc.
01.2021 - Current
Product Planning & Data Science Manager
Microsoft Corporation
01.2013 - 01.2021
Senior Product Manager
Amazon.com
01.2011 - 01.2013
Program Manager & Senior Program Manager Roles
Microsoft Corporation
01.2001 - 01.2011
M.B.A. - Master of Business Administration
University College Dublin School of Business
B.A. - Astrophysics
Whitman College
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