Eric Walsh
Summary
With a foundation built on Integrity and commitment to safety. I bring over 16 years of customer service, training and operations experience. I am a dedicated team player who embraces daily challenges and opportunities for growth. Motivated by the pursuit of excellence, I am eager to tackle new challenges with enthusiasm guided by my core values of honesty, hard work, gratitude and paying it forward.
Overview
17
17
years of professional experience
Work History
Store Manager NM/West Texas
Discount Tire Company
08.2009 - Current
- Managed three retail stores with over half-million dollars in monthly revenue in Santa Fe, NM and Albuquerque, NM.
- Hired, Trained and Managed up to 30 employees at each location daily.
- Build weekly schedules for up to 30 employees that accounts for daily workflow, receiving and daily training hours.
- High Volume, fast paced customer centric Manager.
- Daily execution audit of critical to safety and quality best practices by daily shadowing. Providing one on one training to coaches and employees to ensure we are executing our companies mission to make more dreams come true. Bringing our strategy to life that provides the most inviting , easy and safe experience to our customers.
- Responsible for customer satisfaction during and after the experience. Point of contact via email and phone call to find resolution for unsatisfied customers within same business day of receiving notice.
- Responsible for reconciling any inventory or billing discrepancies within 48 hours of first notice.
- Overseeing store 5s (sort, set in order, shine, standardize and sustain) for store property maintenance, productive supply level and equipment needs to deliver 100% customer delight to every customer.
- Managed daily, weekly, monthly training programs using company interface. Ensure all employees stay current on career path using computer training modules, have time scheduled to practice and be quality checked then certified by mentor.
- Customer Service and expert in sales to help identify their needs and find a solution to fit.
Education
High School Diploma -
Cibola High School
ALbuquerque, NM05-2004
Skills
- Microsoft Office: Word, Teams, Outlook, PowerPoint, Kronos
- Employee Development
- Dedicated team player
- Inventory Management
- Reliable and dependent
- Excellent trainer
- Bookkeeping
- Diagnose issues
- Time management
- Safety Procedures
- Kronos Timekeeper
- Speed of Trust
- 4 Disciplines of Execution
- Scheduling day to day activities
Accomplishments
- Discount Tire Presidents Club sales award club member
- Monthly sales revenue awards up to 800K
- Leadership Summit attendee 2023
Timeline
Store Manager NM/West Texas
Discount Tire Company
08.2009 - Current
High School Diploma -
Cibola High School