ERIC WASHINGTON
New York
Summary
Results-driven Operations Manager with extensive experience in high-volume authentication and logistics hubs. Proven track record in driving programs and driving cost savings. Expert in balancing operational rigor with culture-building strategies to drive performance and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
eBay
Moonachie, NJ
04.2021 - Current
- Operational Scale & Strategy: Cemented Moonachie as the high-volume cornerstone of the global Authentication Guarantee (AG) network.
- Managed 51% of the network's total sneaker volume (avg. 21,000 weekly shipments), totaling over 1.1 million units shipped in 2025.
- Oversaw day-to-day staff management, workflow productivity, and safety compliance while managing vendor relationships and acquisitions.
- Quality & Compliance: Achieved best-ever quality metrics amidst massive scale, maintaining a >99% SLA compliance rate for Sneakers.
- Scaled the Apparel vertical by double digits (85k units) while achieving zero missed SLAs for the entire year.
- Program Launch & Cost Savings: Directed the end-to-end launch of the in-house Watches program (Feb-Oct 2025).
- Generated $400,000 in direct savings in Q4 alone by insourcing ~4,000 units that previously incurred third-party fees.
- New Business Development: Pioneered the Fulfillment program launch, establishing infrastructure and direct seller communication channels to store 5,600 units and ship 3,000+ sold units in the pilot year.
- Leadership & Culture: Transformed facility culture by aligning engagement with performance ("Engagement = SLA"). Established a diverse employee engagement committee and developed internal talent pipelines, resulting in multiple promotions to Tier 3 Authenticators and Global Trainers.
- Resilience: Maintained status as the highest volume Handbags facility (54,000+ units) while concurrently deploying key leaders to assist in standing up the new Kentucky satellite facility.
Inventory Control Manager
GOAT
Secaucus, NJ
04.2018 - 04.2021
- Multi-Site Operations: Served as Inventory Manager spanning both retail locations and large inventory deep storage operations, responsible for over 400,000 units totaling over $80 million in value.
- Team Growth & Leadership: Successfully developed and led a top-performing team, growing the department from 2 employees to 15 to support rapid inventory expansion.
- Process Improvement: Improved picking & packing efficiencies across the team by 25% by implementing new software processes and workflow logic.
- Performance Management: Consistently met or exceeded Daily Order Fulfillment Goals and drove the implementation of company-wide SLAs & SOPs.
- Data Analysis: Evaluated and reported on KPIs relating to costs, production, systems quality assurance, processing times, and employee performance.
- Talent Development: Partnered with HRBP to create robust development plans, building a pipeline for future leaders within the organization.
Assistant to Superintendent
Adam Powell State Office Building
New York, NY
01.2017 - 03.2018
- Monitored daily activities and compiled reports on progress, compliance, and obstacles.
- Inspected completed and in-progress structures and sites for safety, compliance, and conformity to material and structural needs.
- Communicated with subcontractors and field staff to ensure adherence to schedules, plans, and specifications.
Education
Bachelor of Science - Business Administration, Concentration in Management
The College at Brockport, SUNY
Brockport, NY05.2017
Skills
- Warehouse management systems expertise
- Software: Adobe Photoshop, Microsoft Word, Excel, Access, PowerPoint Chat GPT, Google Gemini
- Soft Skills: Effective Time Management, Exceptional Interpersonal and Organizational Skills, Crisis Management, Cross-Functional Collaboration
Certification
Green belt lean six sigma
Timeline
Operations Manager
eBay
04.2021 - Current
Inventory Control Manager
GOAT
04.2018 - 04.2021
Assistant to Superintendent
Adam Powell State Office Building
01.2017 - 03.2018
Bachelor of Science - Business Administration, Concentration in Management
The College at Brockport, SUNY