Eric Wattana
La Habra,CA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
La Habra, California
04.2021 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Sales Manger
Valencia Pet
Valencia, California
01.2014 - 02.2020
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Maintained accurate records of all transactions between customers and company representatives.
- Implemented process changes to streamline sales department workflow.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
Education
Bachelor of Arts - Public Relations And Organizational Communication
California State University - Bakersfield
Bakersfield, CA01-2019
Skills
- POS Systems
- Exceptional customer service
- Performance Improvement
- Team Player
- Positive and professional
- Sales expertise
- Google Suite Proficiency
Accomplishments
Fostered high team
satisfaction & retention through clear
communication of
expectations and
performance
Timeline
Barista
STARBUCKS COFFEE COMPANY
04.2021 - Current
Sales Manger
Valencia Pet
01.2014 - 02.2020
Bachelor of Arts - Public Relations And Organizational Communication
California State University - Bakersfield
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