Summary
Overview
Work History
Education
Skills
Additional Information - Technical Skills
Certification
Timeline
Generic

Eric Westmoreland

Clayton,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Route Driver

PODS Moving & Storage
07.2023 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries of products.
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.

Route Driver

United Rentals
10.2021 - 08.2023
  • Improved customer satisfaction by providing timely and accurate deliveries of products.
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
  • Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.

Supervisor/Line Bus Operator

Pace Suburban Bus Service
07.2010 - 08.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Lead Data Processor

Harris Bank
05.2005 - 05.2009
  • Streamlined processing procedures by identifying inefficiencies and implementing improvements.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
  • Contributed to the achievement of department goals through consistent high-quality work.

Education

Associate of Science - Computer Engineering Technology

Westwood College
Chicago, IL

Skills

  • Call Management
  • Product Knowledge
  • Complex Problem-Solving
  • Data Analytics
  • Administrative Leadership
  • Knowledgeable in [Software]
  • Professional and mature
  • Complaint resolution
  • Excellent customer service
  • Commercial driving

Additional Information - Technical Skills

*Software Programs: Microsoft Word, Excel, Power Point, Lotus Notes, Numeric 10-Key (14,000 KSPH) and Internet.

*Team Building & Cross training

*Data Entry

*Leadership & Time Management

*CDL Class B: Air Brakes, Passenger Endorsement and Tanker, 

Certification

  • Customer Service skills, Pace Bus - 2021
  • Safety Driving, Pace Bus - 2010-2020
  • Customer Service Skills, United Rentals - 2021

Timeline

Route Driver

PODS Moving & Storage
07.2023 - Current

Route Driver

United Rentals
10.2021 - 08.2023

Supervisor/Line Bus Operator

Pace Suburban Bus Service
07.2010 - 08.2021

Lead Data Processor

Harris Bank
05.2005 - 05.2009

Associate of Science - Computer Engineering Technology

Westwood College

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Eric Westmoreland